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CHANGE OF ADDRESS INFORMATION

For security purposes, in order to change the address on your John Hancock account, we need a letter of instruction signed by the policy owner or an authorized individual listed on the account.

Please send this letter to:
John Hancock Life Insurance Company
1 John Hancock Way, Suite 1300
Boston, MA 02217

To expedite this request, you may contact our Customer Service Center by calling 1-800-732-5543. In most instances, we can honor your authorization over the recorded line.

* Please note that we are not able to honor any "Change of Address" requests we receive via email. *

If you have any further questions, please call 1-800-732-5543. Our Customer Service Center is available Monday through Friday, between 8 a.m. and 6 p.m. (EST).
GENERAL INFO & CUSTOMER SERVICE

As a client of John Hancock Life Insurance Company and affiliated companies, your satisfaction is our top priority. Click here to download the Company Complaint Form.
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At John Hancock, we want to help you realize the promises you make to yourself about the future. Founded more than 140 years ago as a life insurance company, today John Hancock is one of the premiere providers of financial services and products that help you keep the promises you make to yourself about the future. John Hancock’s insurance, investment and retirement products - including affordable life insurance, long term care insurance, annuity products, mutual funds1 and more - can help you reach financial security for your family, and do the things you've always wanted to do. Talk with your financial planning advisor about the products John Hancock delivers, from college savings plans, 401(k) plans, retirement and estate planning and more, everything to enable you to realize the promises you make and meet tomorrow with confidence. And if you're interested in working in financial services, careers at John Hancock offer rewarding opportunities to help others achieve their hopes for the future.