Contact Us

Life Insurance
Customer Service: 1-800-732-5543
Monday to Friday 8 a.m. to 6 p.m. ET

Our Customer Service representatives provide policy and claim information as well as support transaction processing requests.
  Automated Service : 1-800-732-5543
Monday to Friday 6 a.m. to 8 p.m. ET
Saturday & Sunday 8 a.m. to 8 p.m. ET

Automated service options include policy values as well as premium, loan and dividend information, if applicable.
Mailing Address: John Hancock Insurance Services
Life – Post Issue
P O Box 55979
Boston MA 02205-55979
  Overnight Address: John Hancock Insurance Services
Life - Post Issue
30 Dan Road, Suite 55979
Canton, MA 02021-2809
Fax Number: 617-572-1571
Individuals looking for more information about life insurance, click here to email us.

For existing life insurance policyholders, please click here.