At John Hancock, information security is of vital importance. We are strongly committed to protecting our customer's personal information.

What we do
John Hancock's Internet services are designed with security technologies to protect data for both John Hancock and for you, our customer. We use Secure Socket Layer protocol (SSL) with 128-bit encryption to protect personal information sent or received through this site. If your browser supports this, you will see https:// in the address bar indicating the pages are secure instead of http:// which is used for unsecured web pages. This protocol is supported in the latest versions of the most popular web browsers, such as Netscape Navigator and Microsoft's Internet Explorer.

To learn more about your web browser security, go to your web browser's homepage.

To provide additional protection, we employ a timeout feature on selected areas of our website. This feature automatically logs you out of your account after an extended period of time. Re-establishing and authenticating your credentials for your online session can help reduce the possibility of unauthorized access to your accounts with us.

What we don't do
We never send you messages asking you to provide us with personal or account information via email.

What you can do
Security is everyone's responsibility and we encourage you to take steps to protect your personal information. Click here for some things you can do to protect your personal information when you use the Internet.

For information on our approach to privacy, please read our Privacy Policy.