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Inclusion at John Hancock

Inclusion is at the heart of everything we do

We live by our mission: to make decisions easier and lives better.

Inclusion is foundational to our success. We’re committed to ensuring that every colleague, customer, and stakeholder feels valued, respected, and connected.
Why inclusion matters

We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It’s not just a value–it’s strategic advantage that sets us apart.

Our four strategic pillars

Our workforce

Developing a learning-driven, future-ready, inclusive workforce
Our workplace

Cultivating a culture of belonging and care
Our business

Embedding inclusion into customer innovation and strategy
Our community

Connecting purpose to strategic partnerships & industry influence

Our global inclusion strategy

Led by our Global Chief Inclusion Officer, the Global Inclusion Team, and the Global Inclusion Council, our strategy is designed to drive real impact across the organization.

Chaired by our CEO and Chief People Officer, the Global Inclusion Council includes executive leaders who champion inclusion within their business functions—turning strategy into action.

Our aspiration

To foster a culture where inclusion is instinctive, human-centered, and innovation-powered–empowering all colleagues to thrive, contribute meaningfully, and shape what’s next.

How we bring inclusion to life

Global Inclusion Team

Strategic Leadership & Governance

  • Lead enterprise-wide inclusion strategy
  • Influencing inclusion around people, customer experience, and product design.
Inclusion Councils

Business Activation & Strategic Implementation

  • Translate strategy into tangible business unit/segment-specific actions.
  • Enhance colleague experience and workplace inclusion.
Colleague Networks

Connection, Allyship & Engagement

  • Create learning moments and foster allyship for all colleagues.
  • Strengthen internal community and engagement.