Our apologies, We are currently updating our online systems.

For any urgent needs, please call the appropriate number below. Otherwise email us at general inquiries.

John Hancock customers

Annuities
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Life insurance
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Group annuities
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Retirement planning
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Long-term care
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Structured settlements
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Vitality
Monday - Friday, 8AM to 6PM ET
888-333-2659

Financial professionals

Long-term care
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Option 1 (Compensation)
Option 2 (Licensing)
Simple term with Vitality
Monday - Friday, 8AM to 6PM ET
866-595-7361
Fax: 1-617-663-3160
Option 1 (Sales support)
Option 2 (Licensing & commission)
Traditional life insurance
Monday - Friday, 8AM to 6PM ET
800-344-1029
Fax: 1-617-663-3160
Option 1 (Inforce customer service)
Option 2 (Licensing and compensation)
Option 3 (National sales and marketing)
Option 4 (New business)