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Personal Information Request Form


If you are a John Hancock customer and have been provided online access to your account/policy/plan, you can log in to view your personal profile.  As a resident of California, you have certain rights to request access and/ or to delete your personal information that we may have on you or your household.


In order to view your request, we need to be able to 1.) authenticate you and 2.) locate any personal data for you or for whom the request is being made. There may be instances when we may be unable to fully comply with a request.  When this occurs, the company will provide a written response with the reasons.  


John Hancock will contact you if we determine that more information is required to satisfy your request.


Send your request by completing the below fields and clicking on Submit.





What type of product(s) do/did you have?  If more than one, please select one and add additional in the comments field. 




Please supply the following information for the owner/insured/participant/account holder




Please supply your contact information


Please supply your contact information