Long-term care
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Customer service 800-377-7311
Option 1 (Customer service)Monday to Friday, Eastern Time Business Hours
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Compensation 800-377-7311
Option 2 (Compensation)Monday to Friday, Eastern Time Business Hours
Term life insurance
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Sales support 866-595-7361
Option 1 (Sales support)Monday to Friday, Eastern Time Business Hours
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Licensing & commission 866-595-7361
Option 2 (Licensing & commission)Monday to Friday, Eastern Time Business Hours
Traditional life insurance
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Inforce customer service 800-505-9427
Option 1 (Inforce customer service)Monday to Friday, Eastern Time Business Hours
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Licensing & commission 800-505-9427
Option 2 (Licensing & commission)Monday to Friday, Eastern Time Business Hours
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National sales and marketing 800-505-9427
Option 3 (National sales and marketing)Monday to Friday, Eastern Time Business Hours
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New business 800-505-9427
Option 4 (New business)Monday to Friday, Eastern Time Business Hours
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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