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    help center

    Select a product or service to get useful information and learn more about it. Or just type in what you’re looking for below.


    Where do you want to go?

    Retirement

    Access your John Hancock retirement account.

    Life insurance

    Access tools and resources to easily manage your life insurance policy

    Long-Term Care

    Learn how to conveniently manage your individual LTC policy or group/employer-sponsored plan

    Investments

    Access your investment accounts, from mutual funds, ETFs, IRAs and 529 investment plans.

    Individual annuities

    File a claim, search forms and get help with your benefit for annuities purchased by you or your financial professional.

    Group annuities

    Starting retirement, receiving benefits or need to file a claim for your employer-sponsored annuity? We can help.

    Other resources

    Review structured settlement payments, college savings accounts, and other products.

    Need to get in touch? We’re here for you.

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