Skip to main content Accessibility help
Homepage
  • Help center
  • Help center
    • For business
    • For financial professionals
    • For plan sponsors
  • For business
    • For financial professionals
    • For plan sponsors
    • Sign in
    • Annuities
    • College savings
    • IRA
    • Life insurance
    • Long-term care
    • Mutual funds
    • Retirement plan
    • Safe access accounts
    • Planning portal

    • Home

    • Insure

      Insure

      Protect what matters most.

      Explore insure
      • Term life insurance
      • Permanent life insurance

      Term life insurance that rewards healthy living.

      Talk to an advisor

    • Invest

      Invest

      Make your money work harder for you.

      Explore invest

      Personalized advice to help you meet your financial goals.

      Contact an advisor

    • Retire

      Retire

      Something you can look forward to.

      Explore retire

      Plan for amazing with a quick quiz.

      Take the quiz

    • Advice

      Advice

      Financial advisory services with a personal touch.

      Explore advice
      • Financial advisory services

      Our financial experts can help you pursue your goals and prepare for the future.

      Get started

    • Insights

    • About us

      About us

      Connecting customers and communities.

      Explore about us
      • Our leadership
      • Corporate responsibility
      • Latest news

      Sharing what makes us, us at John Hancock.

      Watch now

    • Help center

      Help center

      Resources, FAQs, contact information and more.

      Get started
      • Annuities
      • Life Insurance
      • Investments
      • Long-Term Care
      • Retirement
      • Other resources

      Have questions about a product or service?

      See how to contact us
    • Home
    • Insure
      • Explore insure
      • Term life insurance
      • Permanent life insurance
    • Invest
      • Explore invest
    • Retire
      • Explore retire
    • Advice
      • Explore advice
      • Financial advisory services
    • Insights
    • About us
      • Explore about us
      • Our leadership
      • Corporate responsibility
      • Latest news
    • Help center
      • Get started
      • Annuities
      • Life Insurance
      • Investments
      • Long-Term Care
      • Retirement
      • Other resources
      • Help center
    • Help center
      • For business
      • For financial professionals
      • For plan sponsors
    • For business
      • For financial professionals
      • For plan sponsors

    Your browser is not supported.

    To use our website, we recommend using the latest version of Microsoft Edge, Chrome, or Safari.
    A man standing in front of a sign that indicates an upcoming fork in the road and has one foot on either side

    Welcome to the

    help center

    Select a product or service to get useful information and learn more about it. Or just type in what you’re looking for below.

    Where do you want to go?

    • Annuities

      Get started

    • Life Insurance

      Get started

    • Investments

      Get started

    • Long-Term Care

      Get started

    • Retirement

      Get started

    • Other resources

      Get started
    Individual
    • Annuities
    • COIN
    • College savings
    • Group annuities
    • Life insurance
    • Investments
    • Retirement
    • Rollover
    • Safe-access accounts
    • Travel insurance
    • Twine
    Financial Professional
    • Annuities
    • College savings
    • Life insurance
    • Investments
    • Retirement
    Plan Sponsor
    • Retirement / TPA
    • Retirement / plan sponsors
    • International group program
    About Us
    • Corporate responsibility
    • Leadership
    • Signature Series
    • News
    • Supplier diversity
    Quick Links
    • Careers
    • Help center
    • Lost or unclaimed policy form
    • Contact John Hancock
    • Manulife Global
    • Manulife Investments
    • Manulife Real Estate
    • Manulife Re
    • © 2020 John Hancock
    • Stock Price
    • Privacy & Security
    • Fraud Center
    • Legal
    • Accessibility