Marianne Harrison with a message regarding the novel coronavirus (COVID-19)
President & CEO John Hancock
As the coronavirus (COVID-19) continues to impact an increasing number of individuals, communities and families across the world, our top priority remains the health and safety of our customers, our team, and our partners.
At John Hancock, we have helped our customers weather many unexpected challenges in our 157-year history. We have learned lessons from each experience that have made us more prepared and better equipped to work through the current global pandemic and continue to help deliver on our mission to make decisions easier and lives better.
We are well-positioned to continue providing the services our customers count on and have robust, tested business continuity plans in place to ensure a proactive, prepared response going forward.
In addition to serving our customers, our role as a corporate citizen is to ensure the health of our community. That is why we are standing with the City of Boston by making a $1 Million donation to the Boston Resiliency Fund, which is an effort to help coordinate fundraising and philanthropic efforts to provide essential services to Boston residents whose health and well-being are most immediately impacted by the coronavirus pandemic, with a strategic focus on food access.
Our industry is designed to help people plan, prepare and protect. We are unwavering in our commitment to our mission, and we plan to continue offering the peace of mind that life insurance can provide, at a time when people need comfort and security most.
Roy Gori on our Financial Strength
President & Chief Executive Officer of Manulife
Roy Gori participated in a virtual fireside chat with Mario Mendonca from TD Securities Inc. to discuss how the Company has positioned itself through its strategic priorities to navigate turbulent times. Listen to Roy Gori's chat with TD Securities
For our community
These are trying times for all of us, including the businesses and neighbors we work alongside every day. They add so much to the quality of life we all enjoy, we wanted to return the favor in kind. And so, John Hancock is proud to join so many other business leaders in supporting the Boston Resiliency Fund. This Fund will help feed and strengthen Boston’s children and older adults; provide the necessary technology to Boston Public School students for remote learning; and support those brave, first responders and health care workers on the front lines as they look after us all.
And to mark what would have been the 124th Boston Marathon this April, we’ve joined with the Boston Athletic Association (B.A.A.), Massachusetts Governor Charlie Baker and Boston Mayor Martin J. Walsh. We’re calling on the entire community to join us in saying “thank you” to the essential workforce risking their lives every day to fight COVID-19 by lighting buildings blue, displaying signs of gratitude in their homes and showing support online. What’s more, 124 race bibs for the 124th Boston Marathon will be donated to existing hospital teams and the Boston Resiliency Fund in recognition of their ongoing work during the crisis.
Show your support. Downloadable templates to print, color and hang in your window:
Starting on One Boston Day through Patriots’ Day, John Hancock, in partnership with Off Their Plate, will be providing more than 8,500 nutritious meals to the essential workforce at responding Boston hospitals providing lifesaving care to fight COVID-19. The meals will feed physicians, nurses, janitorial staff, security and anyone directly interacting with and serving COVID-19 patients for either breakfast, lunch or dinner on a rotating schedule.
Globally, our parent company Manulife has donated over $15 million to support urgent response and relief across the geographies we serve. This includes food security for the most vulnerable, supporting the well-being of health care workers, enabling mental health support, offering financial relief to customers and facilitating matching donations and virtual volunteer programs.
Focusing on our customers and our employees
For our employees
We are doing our utmost to ensure the health and safety of everyone who works at or with John Hancock. This means keeping current with and following safety guidelines coming from the State and Federal Government, as well as the Center For Disease Control and World Health Organization. To date, we’ve
- Suspended all non-essential travel — domestic and international
- Quarantined all who have traveled recently or feel symptomatic
- Provided work from home schedules for the majority of our staff
- Secured technology to enable all meetings to occur virtually
- Closed our offices to the public
- Maintained ongoing sanitization throughout our offices and workstations
For our customers
We’ve implemented business continuity plans and have key staff and resources in place to ensure that we continue to provide the services that our customers count on.
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