President & CEO John Hancock

As the coronavirus (COVID-19) continues to impact an increasing number of individuals, communities and families across the world, our top priority remains the health and safety of our customers, our team, and our partners.  

At John Hancock, we have helped our customers weather many unexpected challenges in our 157-year history. We have learned lessons from each experience that have made us more prepared and better equipped to work through the current global pandemic and continue to help deliver on our mission to make decisions easier and lives better. 

We are well-positioned to continue providing the services our customers count on and have robust, tested business continuity plans in place to ensure a proactive, prepared response going forward. 

In addition to serving our customers, our role as a corporate citizen is to ensure the health of our community. That is why we are standing with the City of Boston by making a $1 Million donation to the Boston Resiliency Fund, which is an effort to help coordinate fundraising and philanthropic efforts to provide essential services to Boston residents whose health and well-being are most immediately impacted by the coronavirus pandemic, with a strategic focus on food access. 

Our industry is designed to help people plan, prepare and protect. We are unwavering in our commitment to our mission, and we plan to continue offering the peace of mind that life insurance can provide, at a time when people need comfort and security most.