Group Annuities payments center
Maintaining your ongoing retirement payments and making administrative changes is easier than ever.
You can choose how you wish to receive your payments
Electronic funds transfer (EFT)
If you select to receive your payments through EFT, your payments will be deposited directly into your financial institution account. Use this form to authorize John Hancock to electronically deposit benefits into the financial account of your choice.
Paper check
If you choose to receive a paper check for your payments, it will be mailed to you a few days before the payment is due to you.
For most of our group annuity contracts, payments are processed for delivery to you on or about the first of every month.
You will also receive from us required tax forms and annual statements
These documents will usually arrive in late January or early February. The annual statement provides a summary of the payments you received and any taxes you had withheld or deductions you had taken in the prior calendar year. The tax forms show the payments made and tax withholding taken, if any.
Keep your information and preferences up to date
Make administrative changes when necessary to ensure you receive your benefit consistently and how you want it.
Submit a request online
Give us a call
Please call us at 800-624-5155 weekdays between 8 a.m. and 5 p.m. Eastern time for help with:
- Banking information
- Check stops and reissues
- Deduction information and changes
- Payment status and history
- Status updates on changes and other processing
Take a look at our most frequently asked questions:
When will my check arrive?
If you choose to receive a paper check, it will be mailed to you a few days before the payment is due to you. You can view a calendar of upcoming monthly check mail dates.
How can I get direct deposit?
To change your payment method to electronic funds transfer (EFT) online using an electronic signature, access the EFT change form.
To request the change via hard copy, you can access the printable form.
Can I update my banking instructions over the phone?
Yes, you can update your banking instructions over the phone. Please call us at 800-624-5155 weekdays between 8 a.m. and 5 p.m. Eastern time to complete our quick and easy verification process and elect how you want to receive your payments.*
*Must meet eligibility requirements. Not all financial institutions are eligible.
I haven’t received my check. What should I do?
If you haven’t received your check by the 8th day of the month, please call us at 800-624-5155 weekdays between 8 a.m. and 5 p.m. Eastern time.
John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.
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