If you select to receive your payments through EFT, your payments will be deposited directly into your financial institution account. Use this form to authorize John Hancock to electronically deposit benefits into the financial account of your choice.
If you choose to receive a paper check for your payments, it will be mailed to you a few days before the payment is due to you.
Make administrative changes when necessary to ensure you receive your benefit consistently and how you want it.
Please call us at 800-624-5155 weekdays between 8 a.m. and 5 p.m. Eastern time for help with:
When will my check arrive?
How can I get direct deposit?
Can I update my banking instructions over the phone?
Yes, you can update your banking instructions over the phone. Please call us at 800-624-5155 weekdays between 8 a.m. and 5 p.m. Eastern time to complete our quick and easy verification process and elect how you want to receive your payments.*
*Must meet eligibility requirements. Not all financial institutions are eligible.
I haven’t received my check. What should I do?
John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.