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Individual annuities contact information

Not sure of the best way to contact us for what you need? View our contact guide.

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Having trouble signing in? Call 888-354-6494

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General Information

Call: 800-344-1029

M-F, 8 a.m. to 5:30 p.m., Eastern Time

 

View our call center map so you know what to expect when you call.

 

Live chat: When you call the number above, you’ll have the option to talk with a representative through text. 

Claims Information

Call: 877-543-2363

M-F, 9 a.m. to 5 p.m., Eastern Time

Write to us:

Mailing Center (all states except NY)

John Hancock
Annuities Service Center

PO Box 55444
Boston, MA 02205-5444

New York Contracts Mailing Center
John Hancock
Annuities Service Center

PO Box 55445
Boston, MA 02205-5445

Overnight Mailing Center

Annuities Service Center
John Hancock

372 University Avenue, Suite 55444
Westwood, MA 02090

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Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (email or alternate address) require a phone call. Tax forms may only be mailed to the address of record.

 

 

John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.


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