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    Individual annuities contact information

    Not sure of the best way to contact us for what you need? View our contact guide.

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    Having trouble signing in? Call 888-354-6494

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    General Information

    Call: 800-344-1029

    M-F, 8 a.m. to 5:30 p.m., Eastern Time

     

    View our call center map so you know what to expect when you call.

     

    Live chat: When you call the number above, you’ll have the option to talk with a representative through text. 

     

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    Fax: 1-617-663-3389  

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    Mailing Center (all states except NY)

    John Hancock
    Annuities Service Center

    PO Box 55444
    Boston, MA 02205-5444

    New York Contracts Mailing Center
    John Hancock
    Annuities Service Center

    PO Box 55445
    Boston, MA 02205-5445

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    Annuities Service Center
    John Hancock

    410 University Avenue, Suite 55444
    Westwood, MA 02090

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    Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.

     

     

    John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.


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