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Life insurance contact information

Life insurance contact information

Access your account:

Sign in or register to securely gain access to policy information, ask a question and submit form requests.

 

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Call us:

General information: 

 

Call: 800-732-5543

M-F, 8 a.m. to 6 p.m. ET 

 

TTY Device #: 1-800-832-5282

Claims information: 

 

Call: 888-887-2739

M-F, 8 a.m. to 6 p.m. ET

 

Vitality: 

 

Call: 888-333-2659

M-F, 8 a.m. to 6 p.m. ET

Write to us:

Regular Mail 
  

Life Post Issue Services
John Hancock Insurance Co.
PO Box 55979
Boston, MA 02205

Overnight mail
  

410 University Avenue,
Suite 55979
Westwood, MA 02090

Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock.

 

Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.


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