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    Life insurance contact information

    Life insurance contact information

    Access your account:

    Sign in or register to securely gain access to policy information, ask a question and submit form requests.

     

    To access your vitality account, sign in here.

    Call us:

    General information: 

     

    Call: 800-732-5543

    M-F, 8 a.m. to 6 p.m. ET 

     

    TTY Device #: 1-800-832-5282

    Claims information: 

     

    Call: 888-887-2739

    M-F, 8 a.m. to 6 p.m. ET

     

    Vitality: 

     

    Call: 888-333-2659

    M-F, 8 a.m. to 6 p.m. ET

    Write to us:

    Regular Mail 
      

    Life Post Issue Services
    John Hancock Insurance Co.
    PO Box 55979
    Boston, MA 02205

    Overnight mail
      

    410 University Avenue,
    Suite 55979
    Westwood, MA 02090

    Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock.

     

    Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.


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