Retirement
Access your John Hancock retirement plan account, including 401k or defined benefit plans.
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Retirement inquires Monday to Friday, Eastern Time Business Hours
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Retirement contact form Please tell us a bit more about yourself and we’ll direct you to the right place.
Life insurance
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Life insurance inquires Monday to Friday, Eastern Time Business Hours
Register
Create an account to gain seamless access to our life insurance digital resources, including:
- Making online payments & address changes
- Checking your policy values
- Enrolling in paperless delivery
Vitality
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Vitality inquires Monday to Friday, Eastern Time Business Hours
Register
Engaging with the Vitality website can help ensure you're getting the most out of the program.
Create an account to:
- Check your points & policy status
- Log a workout or prevention activity
- Access wellness tips and webinars
Long-term care
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Individual LTC plans Monday to Friday, Eastern Time Business Hours
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Employer-based LTC plans Monday to Friday, Eastern Time Business Hours
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Claims Monday – Friday, Eastern Time Business Hours
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Write to us Policyholder Services John Hancock LTC Policyholder Services
PO Box 55978
Boston, MA 02205 -
Write to us Claims John Hancock LTC Claims
PO Box 55231
Boston, MA 02205
Register
Create an account to gain seamless access to our LTC digital resources, including:
- Making online payments & address changes
- Enrolling in paperless delivery
- Filing and managing claims
Investments
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Customer service Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
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Regular mailing address John Hancock Signature Services, Inc.
PO Box 219909
Kansas City, MO 64121-9909 -
Overnight mailing address John Hancock Signature Services, Inc.
801 Pennsylvania Ave., Suite 219909
Kansas City, MO 64105-1307 -
Education savings Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
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Education savings - Standard delivery John Hancock Freedom 529
P.O. Box 219035
Kansas City, MO 64121 -
Education savings - Overnight delivery John Hancock Freedom 529
1001 E 101st Terrace, Ste 200
Kansas City, MO 64131 -
Corporate headquarters Manulife John Hancock Investments
200 Berkeley Street
Boston, MA 02116 -
Send Us a Message Contact us -
Automated EASi-line 800-338-8080
Available 24 hours
Individual annuities
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General information Monday to Friday, 8:30 A.M. - 5:30 P.M. Eastern time
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Claims information Monday to Friday, 9:00 A.M. - 5:00 P.M. Eastern time
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Individual annuities Monday to Friday, Eastern Time Business Hours
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New York Contracts Mailing Center John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445 -
Overnight Mailing Center Annuities Service Center
John Hancock
372 University Avenue, Suite 55444
Westwood, MA 02090 -
Mailing Center (all states except NY) John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444 -
Having trouble signing in? -
Live chat When you call the number above, you’ll have the option to talk with a representative through text.
Monday to Friday, 8:30 A.M. - 5:30 P.M. Eastern time
Customers with Hearing or Speech Disabilities
Use your preferred technology and relay service, including 711, to contact us.
You can also register and login to our website for additional policy information.
Your security is important to us
Please take a moment to visit our Fraud, Phishing and how to report it page for safety tips about the internet, email and online account activity. Or if you’d like to report fraud, please contact us using one of the methods above.
Not sure of the best way to contact us for what you need?
View our contact guide.
Group annuities
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Group annuities Monday to Friday, Eastern Time Business Hours
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Call menu map Here’s what to expect when you call John Hancock Group Annuities
See more -
Regular mail Fixed Products Administration
PO Box 55446
Boston, MA 02205-5446 -
Overnight mail Fixed Products Administration
John Hancock Insurance
372 University Avenue, Suite 55446
Westwood, MA 02090
Your security is important to us
Please take a moment to visit our Fraud Prevention Center for safety tips about the internet, email, and online account activity. Or if you'd like to report fraud, please contact us using one of the methods above.
Structured settlement
Find forms, resources, FAQs and more in our help center
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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