Individual plans:
Call: 800-377-7311
Monday – Friday, Eastern Time Business Hours
Group/employer-sponsored plans:
Call: 800-482-0022
Monday – Friday, Eastern Time Business Hours
John Hancock LTC Policyholder Services
PO Box 55978
Boston, MA 02205
John Hancock LTC Claims
PO Box 55231
Boston, MA 02205
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
MLINY052021283-2
Quick Links
Find a Life Insurance form
From personal account info to policy changes and tax reporting, you’ll find the forms and info you need here.
Find a Long-Term Care form
Make agent updates, account changes, authorizations, automatic payments and more.
Visit the Life Insurance claims center
Our claims center has all the forms you need to quickly and efficiently start the claims process and access your benefits.