Thank you for your interest in finding care.
The Find Care tool is a guide to helping you find complimentary access to a network of long-term care providers.
Thank you for your interest in finding care.
The Find Care tool is a guide to helping you find complimentary access to a network of long-term care providers.
How the Find Care tool works
About the tool
This tool is a valuable resource available exclusively to long-term care insurance policyholders, life lnsurance owners with a LTC rider, and their authorized legal representatives.
Getting started
To use the tool, you must first be registered and signed in to your online account. Once you're signed in, we'll guide you through the steps to find care options tailored to your needs—whether you're looking for a qualified individual, agency, or facility.
Let’s get you connected
Discover the providers who are trained and certified to support people who need help with daily activities or ongoing care.
Just answer a few questions, and we’ll walk you through the process step-by-step.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
MLINY112025847-1
Quick Links
Find a Life Insurance form
From personal account info to policy changes and tax reporting, you’ll find the forms and info you need here.
Find a Long-Term Care form
Make agent updates, account changes, authorizations, automatic payments and more.
Visit the Life Insurance claims center
Our claims center has all the forms you need to quickly and efficiently start the claims process and access your benefits.