Lost or unclaimed account search

One of John Hancock's core commitments is to make timely benefit payments to our customers. In fact, we pay up to $10 billion in contract and policyholder benefits annually.

If you think you or a loved one may have an account with us but you do not have any account information, submit this form and we will respond to you with what we find in 7-10 business days.

If you have an account number, but need additional information, please call the applicable product line. Contact information for each product is available on the Contact us page.