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Find the contact information you need for the products and services below.
Life insurance
Create an account to gain seamless access to our life insurance digital resources, including:
- Making online payments & address changes
- Checking your policy values
- Enrolling in paperless delivery
Already registered? Sign in
Monday to Friday, Eastern Time Business Hours
One registration gives you convenient access to both the Life Insurance and Vitality websites!
Vitality
Engaging with the Vitality website can help ensure you're getting the most out of the program. Create an account to:
- Check your points & policy status
- Log a workout or prevention activity
- Access wellness tips and webinars
Already registered? Sign in
Monday to Friday, Eastern Time Business Hours
One registration gives you convenient access to both the Life Insurance and Vitality websites!
Retirement
To help us direct you to the right place, please provide us with a bit more information about yourself by filling out our online form.
Individual annuities
Monday to Friday, Eastern Time Business Hours
Long-term care
Create an account to gain seamless access to our LTC digital resources, including:
- Making online payments & address changes
- Enrolling in paperless delivery
- Filing and managing claims
Already registered? Sign in
Monday to Friday, Eastern Time Business Hours
Individual plans: 800-377-7311
Employer-based plans: 800-482-0022
Investment
For a list of phone numbers, addresses, and our email request form, visit jhinvestments.com
Group annuities
Monday to Friday, Eastern Time Business Hours
Structured settlement
Monday to Friday, Eastern Time Business Hours
Find forms, resources, FAQs and more in our help center
Retirement
Life insurance
Long-Term Care
Investments
Individual annuities
Group annuities
Other resources
Retirement
For more information, visit retirement.johnhancock.com
Long-term care
Monday to Friday, Eastern Time Business Hours
Option 1 (Customer service)
Option 2 (Compensation)
Simple Term with Vitality
Monday to Friday, Eastern Time Business Hours
Option 1 (Sales support)
Option 2 (Licensing & commission)
Traditional life insurance
Monday to Friday, Eastern Time Business Hours
Option 1 (Inforce customer service)
Option 2 (Licensing and compensation)
Option 3 (National sales and marketing)
Option 4 (New business)
Looking for more financial professional info?
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance). Securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.
MLINY101821365-1
Quick Links
Find a Life Insurance form
From personal account info to policy changes and tax reporting, you’ll find the forms and info you need here.
Find a Long-Term Care form
Make agent updates, account changes, authorizations, automatic payments and more.
Visit the Life Insurance claims center
Our claims center has all the forms you need to quickly and efficiently start the claims process and access your benefits.