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Find the contact information you need for the products and services below.
Get in touch. We can help.
Find the contact information you need for the products and services below.
Retirement
Click here to tell us a bit more about yourself and we’ll get you to the right place.
If you’re a participant in a 401k and need help, a representative in our Participant Service Center can assist you.
- If you have a contract number or are calling about a 401(k) plan with under 200 employees: 800-395-1113
- If you work for a company with more than 200 employees: 800-294-3575
Life insurance
Long-term care
Monday - Friday, 8AM to 5PM ET
Individual plans: 800-377-7311
Employer-based plans: 800-482-0022
Fax: 617-572-6010
Investment
For a list of phone numbers, addresses, and our email request form, visit jhinvestments.com
Individual annuities
Find forms, resources, FAQs and more in our help center
Retirement
Life insurance
Long-Term Care
Investments
Individual annuities
Group annuities
Other resources
Long-term care
Option 1 (Customer service)
Option 2 (Compensation)
Simple Term with Vitality
Monday - Friday, 8AM to 6PM ET
Option 1 (Sales support)
Option 2 (Licensing & commission)
Traditional life insurance
Monday - Friday, 8AM to 6PM ET
Option 1 (Inforce customer service)
Option 2 (Licensing and compensation)
Option 3 (National sales and marketing)
Option 4 (New business)
Looking for more financial professional info?
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance). Securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.
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