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Find the contact information you need for the products and services below.
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Find the contact information you need for the products and services below.
Retirement
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If you’re a participant in a 401k and need help, a representative in our Participant Service Center can assist you.
- If you have a contract number or are calling about a 401(k) plan with under 200 employees: 800-395-1113
- If you work for a company with more than 200 employees: 800-294-3575
Life insurance
Long-term care
Investment
For a list of phone numbers, addresses, and our email request form, visit jhinvestments.com
Individual annuities
Find forms, resources, FAQs and more in our help center
Retirement
Life insurance
Long-Term Care
Investments
Individual annuities
Group annuities
Other resources
Long-term care
Option 1 (Customer service)
Option 2 (Compensation)
Simple Term with Vitality
Monday - Friday, 8AM to 6PM ET
Option 1 (Sales support)
Option 2 (Licensing & commission)
Traditional life insurance
Monday - Friday, 8AM to 6PM ET
Option 1 (Inforce customer service)
Option 2 (Licensing and compensation)
Option 3 (National sales and marketing)
Option 4 (New business)
Looking for more financial professional info?
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance). Securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.
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