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    Retirement

    Click here to tell us a bit more about yourself and we’ll get you to the right place.

     

    If you’re a participant in a 401k and need help, a representative in our Participant Service Center can assist you.

    • If you have a contract number or are calling about a 401(k) plan with under 200 employees: 800-395-1113 
    • If you work for a company with more than 200 employees: 800-294-3575

    Life insurance

    Sign in to your account

    Additional contact information

    Monday - Friday, 8AM to 6PM ET

    800-732-5543

    Fax:  617-572-1571

    Vitality

    Sign in to your account

    Monday - Friday, 8AM to 6PM ET

    888-333-2659

    Long-term care

    Sign in to your account

    Additional contact information

    Monday - Friday, 8AM to 5PM ET

    Individual plans: 800-377-7311

    Employer-based plans: 800-482-0022

    Fax: 617-572-6010

    Investment

    For a list of phone numbers, addresses, and our email request form, visit jhinvestments.com

    Individual annuities

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    Additional contact information

    Monday - Friday, 8AM to 5:30PM ET

    800-344-1029

    Fax: 617-663-3160

    Group annuities

    Monday - Friday, 8AM to 5PM ET

    800-624-5155
    Call menu map

    Fax: 617-572-0355

    Structured settlement

    Monday - Friday, 8AM to 5PM ET

    866-275-5477

    Fax: 617-572-0355

    Find forms, resources, FAQs and more in our help center

    Retirement

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    Life insurance

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    Retirement

    For more information, visit retirement.johnhancock.com

    Long-term care

    Monday - Friday, 8AM to 6PM ET

    800-377-7311

    Fax: 617-572-6010

    Option 1 (Customer service)

    Option 2 (Compensation)

    Simple Term with Vitality

    Sign in to your account

    866-595-7361

    Monday - Friday, 8AM to 6PM ET

     

    Option 1 (Sales support)

    Option 2 (Licensing & commission)

    Traditional life insurance

    Sign in to your account

    800-505-9427

    Monday - Friday, 8AM to 6PM ET

     

    Option 1 (Inforce customer service)

    Option 2 (Licensing and compensation)

    Option 3 (National sales and marketing)

    Option 4 (New business)

    Looking for more financial professional info?

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    John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance). Securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.

     

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