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Top 5 questions to ask about a life insurance company
When looking to buy life insurance, how do you choose a company? You start by asking the right questions. And you’re reading this article, so you’re already doing the right thing. Picking a financial partner takes careful consideration. That is especially true when you purchase a product with a long-term obligation such as life insurance. You want to feel confident that the company you choose can provide the security, experience and professionalism required to meet your needs. Here are few questions to consider:
1. Is the company financially sound?
Look for a company that has shown financial strength as judged by major rating agencies such as AM Best, S&P, Weiss and Moody’s (This is important because the financial ratings reflect the life insurance company's ability to pay claims in the future). And that’s important so that your family stays protected. Also look for any change in ratings from year to year. That’s a good indication of a company’s stability.
2. How long has the company been selling life insurance?
Life comes with a wide variety of situations and an understanding that one size does not fit all. A company with years of experience may be better able to help you find a life insurance solution that works for you and your family. John Hancock’s 157+ years of experience, for instance, give our team a deep understanding of our customers and their needs.
3. What can the company offer me?
Companies have different terms and pricing depending on each policyholder’s situation.
Some carriers can offer up to a $1,000,000 term policy with no medical exam.* Others offer benefits such as online financial tools or programs that encourage and reward a healthy lifestyle. For instance, the John Hancock Vitality program, available with all John Hancock life insurance, offers you support and discounts for exercise and eating well.
4. What will I be required to do?
Ask about medical exams and the application process, which may include certain required steps. You should also ask how long it typically takes to get a decision on your application. You may not get an overnight approval, but you’ll be looking for companies that can offer you clear messaging about what to expect.
5. What is their customer support like?
Good customer support is essential. You want to make sure that the carrier will take your situation seriously to ensure a smooth and easy experience from the time your application is submitted to when you receive your policy contract. Ask if the company offers phone support and online tools and services that make managing your life insurance policy as easy as possible.
Now that you’ve had a chance to ask some questions, feel free to contact a John Hancock advisor who can put together a no-obligation assessment of your needs.
How does John Hancock stand up?
157+ years of experience helping people protect their legacies and loved ones
2.6 million policyholders,1
Delivery of billions in claims annually,2
Financial rating of A+ from A.M. Best.3
Life insurance that rewards you for living a healthy life.
*Issuance of life insurance policy may depend upon the answers to the health questions contained in the application.
1 Represents inforce John Hancock life insurance and long-term care policyholders as of June 2018.
2 Payments made for life insurance and long-term care claims.
3 Second highest of 13 ratings (superior ability to meet ongoing insurance obligations). Financial strength rating is current as of February 1, 2020, is subject to change, and applies to John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York as a measure of each company's financial ability to pay claims and to honor any guarantees provided by the contract and any applicable optional riders. These companies have also received additional financial strength ratings from other rating agencies. Financial strength ratings are not an assessment, recommendation, or guarantee of specific products and their investment returns or value, do not apply to individual securities held in any portfolio or the practices of an insurance company, and do not apply to the safety and performance of separate accounts.
Insurance policies and/or associated riders and features may not be available in all states.Vitality GO is not available with policies issued in New York, Washington & Puerto Rico.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.