As the coronavirus (COVID-19) continues to impact an increasing number of individuals, communities and families across the world, our top priority remains the health and safety of our customers, our team, and our partners.
At John Hancock, we have helped our customers weather many unexpected challenges in our 157-year history. We have learned lessons from each experience that have made us more prepared and better equipped to work through the current global pandemic and continue to help deliver on our mission to make decisions easier and lives better.
We are well-positioned to continue providing the services our customers count on and have robust, tested business continuity plans in place to ensure a proactive, prepared response going forward.
To help support customers during this fluid situation, we are working closely with them to be flexible and reasonable with any experiencing hardship due to COVID-19. This includes waiving late fees, pausing the reporting of late payments to credit rating agencies, working with customers on reasonable repayment plans after the grace period and flexibly working on a case by case basis, regarding the need to extend any contract deadline where appropriate.
In addition to serving our customers, our role as a corporate citizen is to ensure the health of our community. That is why we are standing with the City of Boston by making a $1 Million donation to the Boston Resiliency Fund, which is an effort to help coordinate fundraising and philanthropic efforts to provide essential services to Boston residents whose health and well-being are most immediately impacted by the coronavirus pandemic, with a strategic focus on food access.
Our industry is designed to help people plan, prepare and protect. We are unwavering in our commitment to our mission, and we plan to continue offering the peace of mind that life insurance can provide, at a time when people need comfort and security most.
These are trying times for all of us, including the businesses and neighbors we work alongside every day. They add so much to the quality of life we all enjoy, we wanted to return the favor in kind. And so, John Hancock is proud to join so many other business leaders in supporting the Boston Resiliency Fund. This Fund will help feed and strengthen Boston’s children and older adults; provide the necessary technology to Boston Public School students for remote learning; and support those brave, first responders and health care workers on the front lines as they look after us all.
And to mark what would have been the 124th Boston Marathon this April, we’ve joined with the Boston Athletic Association (B.A.A.), Massachusetts Governor Charlie Baker and Boston Mayor Martin J. Walsh. We’re calling on the entire community to join us in saying “thank you” to the essential workforce risking their lives every day to fight COVID-19 by lighting buildings blue, displaying signs of gratitude in their homes and showing support online. What’s more, 124 race bibs for the 124th Boston Marathon will be donated to existing hospital teams and the Boston Resiliency Fund in recognition of their ongoing work during the crisis.
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Starting on One Boston Day through Patriots’ Day, John Hancock, in partnership with Off Their Plate, will be providing more than 8,500 nutritious meals to the essential workforce at responding Boston hospitals providing lifesaving care to fight COVID-19. The meals will feed physicians, nurses, janitorial staff, security and anyone directly interacting with and serving COVID-19 patients for either breakfast, lunch or dinner on a rotating schedule.
Globally, our parent company Manulife has donated over $15 million to support urgent response and relief across the geographies we serve. This includes food security for the most vulnerable, supporting the well-being of health care workers, enabling mental health support, offering financial relief to customers and facilitating matching donations and virtual volunteer programs.
We are doing our utmost to ensure the health and safety of everyone who works at or with John Hancock. This means keeping current with and following safety guidelines coming from the State and Federal Government, as well as the Center For Disease Control and World Health Organization. To date, we’ve
To help support our customers during this fluid situation, we are working closely with them to be flexible and reasonable with any experiencing hardship due to COVID-19.
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Read more about The CARES Act which offers financial relief by temporarily relaxing the rules on three key provisions of qualified retirement plans.
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