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Our commitment to you

A message regarding the Novel Coronavirus (COVID-19)

Throughout this challenging time, our top priority at John Hancock remains the health and safety of our employees, our customers and our partners.


We express our deepest sympathies to those whose health has been affected and wish them a speedy recovery.


John Hancock is well-positioned to navigate this evolving situation. We have robust and tested business continuity plans in place to ensure we are proactive and prepared, and employees in critical functions can work remotely, as part of our regular preparedness practices.


We continue to closely monitor support to our customers and our employees.


We’re also helping the communities in which we operate, and we’ve made donations of supplies and resources in some of the hardest hit areas, including a donation to the Boston Resiliency Fund.


We are proud of our team of employees and partners, they remain focused, committed and resilient.


John Hancock will continue to take necessary actions to ensure the health and safety of our employees, and service to our customers is a top priority.