Skip to main content Accessibility help
John Hancock and Vitality Logos
  • Help center
  • Help center
  • For financial professionals

    • Life insurance
    • Investments
    • Retirement
  • For financial professionals

    • Life insurance
    • Investments
    • Retirement
    • For plan sponsors
  • For plan sponsors
  • Sign in
    • Home

    • Insure

      Insure

      Protect what matters most.

      Explore insure
      • Term life insurance
      • Permanent life insurance
      • Vitality
      • Aspire with Vitality
      Life insurance to help you live a longer, healthier life.
      Talk to an insurance professional
    • Invest

      Invest

      Make your money work harder for you.

      Explore invest
      Personalized advice to help you meet your financial goals.
      Contact an advisor
    • Retire

      Retire

      Something you can look forward to.

      Explore retire
      Enjoy what comes next
      Make a plan
    • Advice

      Advice

      Financial advisory services with a personal touch.

      Explore advice
      Our financial experts can help you prepare for the future.
      Start here
    • Insights

    • About us

      About us

      Connecting customers and communities.

      Explore about us
      • Community Investment
      • Diversity, Equity and Inclusion
      • Leadership
      • Newsroom
      • Our Culture
      • Sponsorship
      Make your impact
      View current career opportunities
    • Help center

      Help center

      Resources, FAQs, contact information and more.

      Get started
      • Retirement
      • Life insurance
      • Long-Term Care
      • Investments
      • Individual annuities
      • Group annuities
      • Other resources
      Have questions about a product or service?
      See how to contact us
    • Home
    • Insure
      • Explore insure
      • Term life insurance
      • Permanent life insurance
      • Vitality
      • Aspire with Vitality
    • Invest
      • Explore invest
    • Retire
      • Explore retire
    • Advice
      • Explore advice
    • Insights
    • About us
      • Explore about us
      • Community Investment
      • Diversity, Equity and Inclusion
      • Leadership
      • Newsroom
      • Our Culture
      • Sponsorship
    • Help center
      • Get started
      • Retirement
      • Life insurance
      • Long-Term Care
      • Investments
      • Individual annuities
      • Group annuities
      • Other resources
      • Help center
    • Help center
    • For financial professionals

      • Life insurance
      • Investments
      • Retirement
    • For financial professionals

      • Life insurance
      • Investments
      • Retirement
      • For plan sponsors
    • For plan sponsors

    Your browser is not supported.

    To use our website, we recommend using the latest version of Microsoft Edge, Chrome, or Safari.

    Vitality HealthyMind™ benefit

    Rest, relax and get rewarded.

    Vitality HealthyMind™ benefit

    Rest, relax and get rewarded.

    A young girl and her grandmother doing yoga together on mats in their living room

    With the HealthyMind benefit, you’re rewarded for taking steps to give your mind and body the relaxation and rest they need to improve your overall health.*

     

    Meditation

    You'll earn Vitality Points for meditating as little as 10 minutes a day.

     

    Sleep

    You'll earn Vitality Points for getting a good night's rest.

    Three smartphone screens showing the various pages of the Headspace app and their products and services
    Headspace logo
    To support our members' meditation efforts, Vitality PLUS customers receive a FREE premium subscription to Headspace — a top-rated meditation app with millions of users around the world. You can also choose to use other mediation apps that are compatible with the Vitality program.

    HealthyFood™ benefit

    The John Hancock Vitality HealthyFood™ benefit can save you money every time you check out at participating grocery stores.

    • Learn more

    Apple Watch Program

    Earn the latest Apple Watch for as little as $25 plus tax with regular exercise when you purchase life insurance from John Hancock.

    • Learn more
    Compare benefits of Vitality GO & Vitality PLUS
    Learn more

    For our current customers

    Contact us

    Life insurance service center
    (all states except New York)

     

    Phone: 1-800-387-2747
    TTY#: 1-800-832-5282
    M-F, 8AM to 6PM, ET


    New York service center

     

    Phone: 1-888-267-7781
    Fax: 617-572-1571
    M-F, 8AM to 6PM, ET

     

    webmail@jhancock.com

     

    Mail to:
    Life Post Issue Services
    John Hancock Insurance
    PO Box 55979
    Boston, MA, 02205

    Manage your policy

    • Life insurance login
    • Vitality Program login
    • Aspire login
    • Make an online payment
    • Manage a life claim

    Helpful links

    • Fund information
    • Policy change forms

    * “Incentivizing mental wellbeing fo better health: The John Hancock Vitality HealthyMind Program,” pp. 7-8, published June 2018 on behalf of John Hancock Insurance.

    The HealthyMind benefit is not available in New York.

    HealthyFood savings are based on qualifying purchases and may vary based on the terms of the John Hancock Vitality Program. The HealthyFood program is currently not available in Guam.

    Products or services offered under the Vitality Program are not insurance and are subject to change. There may be additional costs associated with these products or services and there are additional requirements associated with participation in the program. For more information, please contact the company at JohnHancock.com or via telephone at 888-333-2659.

    Rewards and discounts are subject to change and are not guaranteed to remain the same for the life of the policy. John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy.

    Apple Watch program is not available in New York or Puerto Rico. Apple Watches ordered through John Hancock Vitality may not be shipped to addresses in Guam. Once you become a Vitality PLUS member and complete the Vitality Health Review (VHR), you can order Apple Watch by electronically signing, at checkout, a Retail Installment Agreement with the Vitality Group, for the retail price of the watch. After an initial payment of $25 plus tax, over the next two years, monthly out-of-pocket payments are based on the number of Standard Workouts (10,000 to 14,999 steps) and Advanced Workouts (15,000 steps) or the applicable Active Calorie thresholds. The step counts required for Standard and Advanced Workouts are reduced for members beginning at age 71+. One-time upgrade fees plus taxes apply if you choose (GPS + Cellular) versions of Apple Watch, larger watch case sizes, and certain bands and case materials. For more information, please visit JohnHancock.com. Apple is not a participant in or sponsor of this promotion. Apple Watch is a registered trademark of Apple Inc. All rights reserved.

    Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock.

    Insurance products issued by: John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and securities offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.

    MLINY051921514-4

    Individual
    • Annuities
    • College savings
    • Group annuities
    • Life insurance
    • Investments
    • Retirement
    • Rollover
    • Safe-access accounts
    • Travel insurance
    Financial Professional
    • Annuities
    • College savings
    • Life insurance
    • Investments
    • Retirement
    Plan Sponsor
    • Retirement / TPA
    • Retirement / plan sponsors
    • International group program
    About Us
    • Community Investment
    • Diversity, Equity and Inclusion
    • Leadership
    • News
    • Our Culture
    • Sponsorship
    • Supplier diversity
    Quick Links
    • Careers
    • Help center
    • Lost or unclaimed policy form
    • Contact John Hancock
    • Manulife Global
    • Manulife Investments
    • Manulife Real Estate
    • Manulife Re
    • © 2023 John Hancock
    • Stock Price
    • Privacy & Security
    • Fraud Prevention Center
    • Legal
    • Accessibility