John Hancock Retirement Plan Services Appoints Divisional Vice Presidents, Strategic Relationship Management, in Two Divisions

Hires Jennifer White in Mid-Atlantic and Promotes Ben Burrows in Central Divisions

BOSTON, July 19, 2018 /PRNewswire/ -- John Hancock Retirement Plan Services (JHRPS) has appointed divisional vice presidents, Strategic Relationship Management, in two of the company's divisions. Jennifer White was hired in the Mid-Atlantic Division, and Benjamin Burrows promoted in the Central Division. In this role, they are responsible for leading a team of experienced strategic relationship managers charged with building and enhancing relationships with financial advisors and their clients who partner with JHRPS. Both White and Burrows report to John Fitzgerald, senior vice president, Strategic Relationship Management, Core Market, JHRPS.

"We are very pleased to have both outstanding professionals in our leadership ranks," said Fitzgerald. "Jennifer's depth of experience in retirement plans, relationship management and knowledge of the region will be a tremendous asset to our team as we expand in the Mid-Atlantic. Additionally, Ben's significant contributions in energizing employees at JHRPS over the past few years will help position his Division for peak performance in terms of sales and client satisfaction."

"John Hancock continues to invest in delivering outstanding service to our intermediary partners and plan sponsor customers," said Scott Francolini, senior vice president and head of Relationship Management, JHRPS.  "The addition of Jennifer and Ben to our leadership team is further evidence of our commitment to providing localized support to key relationships in these segments."

White joins JHRPS from Transamerica, where she worked for the past 18 years and held multiple roles in relationship management, most recently as regional director of the Northeast Team. As regional director, she led a team of client executives, focused on advisors, clients and TPAs in the defined contribution space. In addition to driving positive asset retention and client satisfaction results, White was focused on developing her team and their individual successes. 

White earned a Bachelor of Arts in History from Xavier University. She holds Series 6 and 63 licenses and has passed sections A&B of the American Society of Pension Actuaries PA-1 Exam and the American Society of Pension Actuaries PSC 1 Exam. White also has passed the LOMA FLMI 290 Exam for Life and Health Insurance Company Operations.

Burrows joined John Hancock Retirement Plan Services in 2014 as a vice president in Strategic Relationship Management. In this role he established himself as a top performer and built a winning process in the Central Division, including mentoring team members who went on to excel, sharing best practices and helping achieve strong business results.

Prior to joining John Hancock, Burrows worked in ING U.S./Voya Financial's 401(k) plan business in roles of increasing responsibility, including internal wholesaler, retirement consultant and most recently, client relations manager. Before that, he had been a client relationship associate and senior associate for the Vanguard Group working in its retirement plan businesses.

Burrows holds a Bachelor of Science in Mechanical Engineering from the University of California-Los Angeles.

About John Hancock Retirement Plan Services
As of March 31, 2018, John Hancock Retirement Plan Services serviced over 58,000 plans with over 2.8 million participants and $164 billion in FUM Assets.1

About John Hancock and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.1 trillion (US$850 billion) as of March 31, 2018. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at

1John Hancock Retirement Plan Services consists of John Hancock Life Insurance Company (U.S.A.) (not licensed in New York), John Hancock Life Insurance Company of New York (licensed in New York), Valhalla, New York and John Hancock Retirement Plan Services, LLC. Approximate unaudited figures for John Hancock Retirement Plan Services division, provided on a U.S. statutory basis.

John Hancock Life Insurance Company (U.S.A.) (John Hancock USA), John Hancock Life Insurance Company of New York (John Hancock New York), and John Hancock Retirement Plan Services, LLC are collectively referred to as "John Hancock".

John Hancock Retirement Plan Services, Boston, MA 02210.


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