Long-term care insurance
Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account.
What can we help you with today?
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Understanding the claim process Everything you need to know about accessing your long-term care benefits
View claims guide -
Cost of long-term care tool Use our interactive tool to help you anticipate the cost of care specific to your geographic region.
Calculate cost -
Get help finding care Access the Find Care tool for complimentary access to a network of vetted long-term care providers.
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Request legal representative access To manage a policy on behalf of the insured, please submit a power of attorney or other legal documents.
Request access -
Claim submission for insured Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more.
Visit claims page -
Claim submission on behalf of insured Start a claim on behalf of the insured as a family member, friend, or power of attorney.
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Find a form Make agent updates, account changes, authorizations, automatic payments and more.
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Glossary of terms Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.
Visit glossary -
Check out FAQs Find quick answers to the most commonly asked questions.
Visit FAQs -
CareGiver App for providers Our CareGiver mobile app makes keeping track of your care easier for you and your independent care provider.
Learn more
Preparing for your long-term care virtual assessment
This video will provide a high level overview of what to expect and how to prepare for your long-term care virtual assessment.
This document also offers useful information on the long-term care virtual assessment.
Need help understanding how to submit invoices or get reimbursed?
View our quick step-by-step video on how to submit invoices.
Need help understanding power of attorney?
This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.
Need to get in touch? We’re here for you.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance with LTC riders) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance). Long-term care insurance policies issued under the name of Union Security Insurance Company, Union Security Life Insurance Company of New York, American Republic Insurance Company, and Blue Cross/Blue Shield of South Carolina are administered by John Hancock Life Insurance Company (U.S.A.). Policies issued under Time Insurance Company are insured and administered by John Hancock Life Insurance Company (U.S.A.).
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