Lost or unclaimed account search

One of John Hancock's core commitments is to make timely benefit payments to our customers. In fact, we pay up to $10 billion in contract and policyholder benefits annually.

If you think you or a loved one may have an account with us but you do not have any account information, submit this form and we will respond to you with what we find in 7-10 business days.

If you have an account number, but need additional information, please call the applicable product line. Contact information for each product is available on the Contact us page.

Account owner or insured information

First name

Last name

Maiden name (optional)

Social Security Number

Trust, corporation, or employer name (optional)

Date of birth

Date of death (Optional)

Mailing address

Mailing address 2 (Optional)

City

State

Zip code

Account number (optional)

Your contact information

Contact first name

Contact last name

If "Other," please describe (optional)

Mailing address

Mailing address 2 (optional)

City

State

Zip code

Phone

Email address

Comments (Optional)

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Looking for your retirement account?

Lost or unclaimed account search

One of John Hancock's core commitments is to make timely benefit payments to our customers. In fact, we pay up to $10 billion in contract and policyholder benefits annually.

Account owner or insured information

Your contact information