Longer life. Better answers.
At John Hancock, we provide life insurance that helps our customers to live longer, healthier, better lives.
Live well. Save more. Enjoy better.
John Hancock Vitality helps people build healthier habits by offering rewards, savings, and tools for healthier choices.
Longer. Healthier. Better.® Leaders in Longevity
Our six-part documentary series features some of the brilliant minds who are redefining what it means to age well.
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Life insurance Create an account or sign in to our comprehensive service website for easy access to policy details and tools/resources.
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Individual annuities Access your individual annuities account by signing in or registering for your online account.
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Employer-sponsored retirement plan Access your retirement account by signing in or registering for your online account.
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Investments & IRAs View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this
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Long-term care Create an account or sign in to our comprehensive service website for easy access to policy details and tools/resources.
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Find lost or unclaimed policy Complete the lost or unclaimed account form if you believe you or a loved one may have an account but don't have any account information.
Lost or unclaimed account form
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance Make a premium or loan payment on your life insurance policy by creating an account or signing in to our comprehensive service website.
Visit our Payment FAQs if you need more information.
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Employer-sponsored retirement plan Manage the contributions in your retirement account by signing in or registering your online account.
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Long-term care Make a payment on your long-term care policy by creating an account or signing in to our comprehensive service website.
Sign in or register
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance Update the mailing address on your life insurance address through your online account.
Visit our FAQs if you need more information about making account changes.
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Individual annuities Update your individual annuities address by signing in or registering for your online account.
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Group annuities Update your group annuities address by completing the online Change of Address form.
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Employer-sponsored retirement plan If your plan allows, update your retirement address by signing in or registering for your online account.
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Investments & IRAs View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
Select my account type -
Long-term care Update the address(es) on your long-term care policy through your online account.
Sign in or register
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance View and/or update beneficiary details on your life insurance policy(ies) through your online account.
Visit the FAQs for more information about making account changes.
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Individual annuities Update your individual annuities beneficiary by completing the online Change of Beneficiary form.
Complete the form -
Group annuities If your plan allows, update your group annuities beneficiary by completing the Change of Beneficiary form.
Complete the form -
Employer-sponsored retirement plan If your plan allows, update your retirement beneficiary online by signing in or registering for your online account.
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Investments & IRAs View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
Select my account type -
Long-term care Please contact us if you have a beneficiary on your long-term care policy and you need to make a change.
Contact us
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance To initiate a claim, visit the life insurance claims center and select the box for the claim you need to file (i.e., death claim, long-term care rider claim, etc.).
Life insurance claims center -
Individual annuities To initiate a claim, visit the individual annuities claims center.
Individual annuities beneficiary claim center -
Group annuities To initiate a claim, visit the group annuities claims center.
Group annuities claim center -
Long-term care – I am the insured or approved legal representative If you are the insured or approved legal representative and need to initiate a long-term care claim, please review the claims overview process then sign into your online account.
Long-term care claim process -
Long-term care – on behalf of the insured To initiate a long-term claim on behalf of the insured for John Hancock’s review, please complete our short benefit eligibility questionnaire followed by the claim initiation intake form.
Start claim for insured
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance For information and resources about your life insurance policy, visit our online help center.
Life insurance help center -
Individual annuities For more information and resources, visit the individual annuities help center.
Individual annuities help center -
Group annuities For more information and resources, visit the group annuities help center.
Group annuities help center -
Employer-sponsored retirement plan For more information and resources, visit the retirement website.
Retirement website -
Investments & IRAs For more information and resources, visit the investments help center.
Investments help center -
Long-term care For information and resources about your long-term care policy, visit our online help center.
Long-term care help center
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Protection that helps you live longer, healthier, better.
Guidance to grow your portfolio and build toward your goals.
Tools and support for the retirement you earned and the freedom you deserve.
The John Hancock difference
Backed by financial strength you can trust, John Hancock blends a legacy of protection with insights in health, longevity, and technology to offer life insurance that helps customers live longer, healthier, better lives.
Turning insight…
Through programs like John Hancock Vitality, eligible customers gain access to tools, technology, resources, and rewards that support prevention and early detection — including Galleri®, GRAIL's multicancer early detection test and Prenuvo. These insights fuel our mission and help us empower healthier choices every day.
…into action.
Insights alone aren’t enough. That’s why we work with partners like the MIT AgeLab to turn what we learn into real-world tools — like the Longevity Preparedness Index (LPI), which shows how ready U.S. adults are to live well and stay comfortable as they age.
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock. John Hancock Vitality Program rewards and discounts are available only to the person insured under the eligible life insurance policy, may vary based on the type of insurance policy purchased and the state where the policy was issued, are subject to change and are not guaranteed to remain the same for the life of the policy.
The Galleri test is only available to registered John Hancock Vitality PLUS members who are 40 years of age or older and have completed initial the Vitality Health Review (VHR). For eligible policies with face amounts of $500,000 in life insurance coverage or greater, 100% of the cost of the test will be subsidized. For policies with face amounts less than $500,000 in life insurance coverage, 50% of the cost of the test will be subsidized. Test eligibility is also subject to Grail’s clinically informed criteria, as well as additional cancer risk factors for those ages 40-49. Please note: for members with multiple policies, the policy with the highest face amount in life insurance coverage will determine the subsidy amount of the Galleri offer. The offer of discounted access to the Galleri test is subject to change. Access to the Galleri test through the John Hancock Vitality Program is not currently available in all states. The Galleri test is manufactured and distributed by GRAIL, LLC. John Hancock does not provide medical advice, is not involved in the design or manufacture of the Galleri test and is not responsible for the accuracy or performance of the Galleri test.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
Products or services offered under the Vitality Program are not insurance and are subject to change. There may be additional costs associated with these products or services and there are additional requirements associated with participation in the program. For more information, please contact the company at JohnHancock.com or via telephone at 888-333-2659.
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