John Hancock ePay allows you to make secure and convenient electronic payments for your life insurance policy from your checking or savings account.
Don’t want to write a check or worry about missing a payment? Sign up for a recurring bank draft and John hancock will automatically draft payment from your designated bank account. That’s one less thing for you to worry about.
You can also access the Pre-Authorized Payment Plan Request (PS5126US) form from Customer Service Forms.
What information do I need to make an ePayment?
To make an electronic payment quickly and easily, have your life insurance policy number, a copy of your billing notice or contract and your checking or savings account information readily available.
What types of payments can I submit via John Hancock ePay?
The following types of payments can be made via the online payment service:
Can I use a credit card or debit card to make my ePayment?
We do not accept credit card or debit card payments. ePayments must be made via a checking or savings account.
How long does it take for the ePayments to be applied to my life insurance policy?
ePayments are processed within two business days of submission. If there are any issues applying your payment, a John Hancock representative will contact you within five business days.
What amount should I pay and when is my payment due?
Please refer to your billing notice for the specific payment type, payment amount and date the payment is due. Policy loan repayments can be submitted on any date you choose.