Life insurance payments
We know your time is valuable, so we’ve made it easy to pay your premium or loan. You can either set up automatic payments, or make a one-time payment. Both options use the same secure process:
Sign in to your account
If you don’t have one yet, register to access all payment tools.
Choose your payment type
- Automatic payments: Schedule recurring deductions from your checking or savings account.
- One-time payment: Make a single payment from your account.
Take a look at our most frequently asked questions:
What types of payments can I submit online?
- Premium payments
- Lapse warning notice
- Loan repayment
Please note that there is no way to specify loan Interest only.
Can I make an online payment using a credit or debit card?
Online payments must be made via checking or savings account, as we do not accept credit or debit card payments.
How long will it take for online payments to be applied to my life insurance policy?
Online payments are processed within 2 business days of submission.
What amount should I pay and when?
You can refer to your policy details, billing notice or online account for the amount, payment type and date the payment is due. Policy loan repayments can be submitted on any date you choose.
Sign in or register to review your payment and billing information.
Can I modify a single detail of my automatic payment plan?
Yes. Just use the Manage Automatic Payment button on your policy pages to update your banking information, payment frequency and dates that are outlined in your policy contract.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla NY 10595.
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