Are you prepared for better?
Developed with the MIT AgeLab, our new tool helps you understand how prepared you are to age across eight key areas of life and how you compare to U.S. averages.
Answer a few questions to receive a personalized score, along with insights from the Longevity Preparedness Index that show where you are today and how to prepare for what comes next.
Are you prepared for better?
Developed with the MIT AgeLab, our new tool helps you understand how prepared you are to age across eight key areas of life and how you compare to U.S. averages.
Answer a few questions to receive a personalized score, along with insights from the Longevity Preparedness Index that show where you are today and how to prepare for what comes next.
Life insurance
Create an account or sign in to our comprehensive service website for easy access to policy details and tools/resources.
Individual annuities
Access your individual annuities account by signing in or registering for your online account.
Employer-sponsored retirement plan
Access your retirement account by signing in or registering for your online account.
Investments & IRAs
View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
Long-term care
Create an account or sign in to our comprehensive service website for easy access to policy details and tools/resources.
Find lost or unclaimed policy
Complete the lost or unclaimed account form if you believe you or a loved one may have an account but don't have any account information.
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Life insurance
Make a premium or loan payment on your life insurance policy by creating an account or signing in to our comprehensive service website.
Visit our Payment FAQs if you need more information.
Employer-sponsored retirement plan
Manage the contributions in your retirement account by signing in or registering your online account.
Long-term care
Make a payment on your long-term care policy by creating an account or signing in to our comprehensive service website.
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Life insurance
Update the mailing address on your life insurance address through your online account.
Visit our FAQs if you need more information about making account changes.
Individual annuities
Update your individual annuities address by signing in or registering for your online account.
Group annuities
Update your group annuities address by completing the online Change of Address form.
Employer-sponsored retirement plan
If your plan allows, update your retirement address by signing in or registering for your online account.
Investments & IRAs
View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
Long-term care
Update the address(es) on your long-term care policy through your online account.
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Life insurance
View and/or update beneficiary details on your life insurance policy(ies) through your online account.
Visit the FAQs for more information about making account changes.
Individual annuities
Update your individual annuities beneficiary by completing the online Change of Beneficiary form.
Group annuities
If your plan allows, update your group annuities beneficiary by completing the Change of Beneficiary form.
Employer-sponsored retirement plan
If your plan allows, update your retirement beneficiary online by signing in or registering for your online account.
Investments & IRAs
View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
Long-term care
Please contact us if you have a beneficiary on your long-term care policy and you need to make a change.
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Life insurance
To initiate a claim, visit the life insurance claims center and select the box for the claim you need to file (i.e., death claim, long-term care rider claim, etc.).
Individual annuities
To initiate a claim, visit the individual annuities claims center.
Group annuities
To initiate a claim, visit the group annuities claims center.
Long-term care – I am the insured or approved legal representative
If you are the insured or approved legal representative and need to initiate a long-term care claim, please review the claims overview process then sign into your online account.
Long-term care – on behalf of the insured
To initiate a long-term claim on behalf of the insured for John Hancock’s review, please complete our short benefit eligibility questionnaire followed by the claim initiation intake form.
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Life insurance
For information and resources about your life insurance policy, visit our online help center.
Individual annuities
For more information and resources, visit the individual annuities help center.
Group annuities
For more information and resources, visit the group annuities help center.
Employer-sponsored retirement plan
For more information and resources, visit the retirement website.
Investments & IRAs
For more information and resources, visit the investments help center.
Long-term care
For information and resources about your long-term care policy, visit our online help center.
John Hancock Virtual Assistant
Get help from the John Hancock Virtual Assistant by clicking the chat icon in the bottom right-hand corner of your screen.
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Life insurance
If you’re interested in purchasing life insurance, please complete this short form. An insurance agent will then contact you for a complimentary consultation to learn more about your financial needs and goals.
Group annuities
Learn how you can request a quote and prepare to activate your retirement benefits by visiting the group annuities retirement center.
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Our mission in action
Participants in our John Hancock Vitality program can gain access to tools and resources like Galleri®, GRAIL’s multicancer early detection test; part of our commitment to helping our customers live longer, healthier, better lives. Watch the powerful story of one customer.
Protect what matters most
Peace of mind may be more affordable than you think. Get a quote, or sign in/register today to:
- Make online payments & address changes
- Check your policy values
- Enroll in paperless delivery
Growing your business
For over 160 years, we’ve been helping our partners build their life insurance businesses and helping their clients protect what matters most.
Longer. Healthier. Better. Insights
Uncover the path to living Longer. Healthier. Better. with John Hancock. Discover exclusive insights and ground-breaking innovations that inspire a better future.
A strategy for all seasons
Managing day-to-day financial demands while preparing for your family’s future needs can be challenging. An Advisor can help you balance these sometimes competing priorities and guide you through all types of market conditions.
Retire on your terms
Retirement isn’t the end but actually a whole new beginning. It can be anything you want it to be — travel, time with family, even a new career. We can help you plan for something amazing.
Helping everyone is our business
We offer a variety of proven, customizable products and services for individuals, families, and businesses.
Growing your business
For over 160 years, we’ve been helping our partners build their life insurance businesses and helping their clients protect what matters most.
Longer. Healthier. Better. Insights
Uncover the path to living Longer. Healthier. Better. with John Hancock. Discover exclusive insights and ground-breaking innovations that inspire a better future.
Helping customers live longer, healthier, better lives.
We offer a variety of products designed to add real value for the life of the policy.
Longer. Healthier. Better.® — Leaders in Longevity
We’re proud to present our six-part documentary series, featuring some of the brilliant minds who are redefining what it means to age.
Our mission in action
Eligible participants in our John Hancock Vitality program can gain access to tools and resources like Galleri®, GRAIL’s multicancer early detection test; part of our commitment to helping our customers live longer, healthier, better lives. Watch the powerful story of one customer.
Ideas + insights
Boost your financial know-how.
More than a century and a half of making a difference
We're proud to support and serve our friends, families, and neighbors.
More than a century and a half of making a difference
We're proud to support and serve our friends, families, and neighbors.
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock. John Hancock Vitality Program rewards and discounts are available only to the person insured under the eligible life insurance policy, may vary based on the type of insurance policy purchased and the state where the policy was issued, are subject to change and are not guaranteed to remain the same for the life of the policy.
The Galleri test is only available to registered John Hancock Vitality PLUS members who are 40 years of age or older and have completed initial the Vitality Health Review (VHR). For eligible polices with face amounts of $500,000 in life insurance coverage or greater, 100% of the cost of the test will be subsidized. For policies with face amounts less than $500,000 in life insurance coverage, 50% of the cost of the test will be subsidized. Test eligibility is also subject to Grail’s clinically informed criteria, as well as additional cancer risk factors for those ages 40-49. Please note: for members with multiple policies, the policy with the highest face amount in life insurance coverage will determine the subsidy amount of the Galleri offer. The offer of discounted access to the Galleri test is subject to change. Access to the Galleri test through the John Hancock Vitality Program is not currently available in all states. The Galleri test is manufactured and distributed by GRAIL, LLC. John Hancock does not provide medical advice, is not involved in the design or manufacture of the Galleri test and is not responsible for the accuracy or performance of the Galleri test.
The Longevity Preparedness Index was conducted online and by phone interview in English, sourced through the NORC AmeriSpeak Panel. The sample was a US representative sample comprised of 1,307 Americans, aged 18 and up, with specific oversamples of Non-Hispanic Black panelists, Hispanic panelists, and Non-Hispanic Asian American and Pacific Islander panelists to ensure adequate sample size for sub-group analysis. During analysis, survey responses were weighted to represent the US population. Survey data were collected from May 14th, 2025, to June 5th, 2025, with a median survey length of approximately 25 minutes per respondent.
LPI scores can range from 0 (not at all prepared for longevity) to 100 (completely prepared for longevity). The overall LPI is composed of 8 domains. Domain scores are each calculated independently and can range from 0 to 100. All eight domain scores were averaged to calculate the overall LPI score. Eight to 26 unique survey items are used to represent preparedness for each domain. Each domain captures positive behaviors toward longevity preparedness and awareness of the importance of a domain. Missing data were handled by imputation based on modal scores by age, gender, and income. Based on respondents aged 65-85, survey items were weighted to indicate their contribution to preparedness within a domain. Items with low weights were removed from score calculation. Behavioral scores (weight 75%) and awareness responses (weight 25%) were combined to create a domain score that can range from 0 to 100.
The Longevity Preparedness Index was developed in collaboration with MIT AgeLab and funded by John Hancock. John Hancock provided financial support for the research but did not influence the findings, methodology, or conclusions.
Manulife John Hancock is not affiliated with the Massachusetts Institute of Technology (MIT) AgeLab, and neither is responsible for the liabilities of the other.
This material is not an endorsement of any particular product, service or organization; nor is it intended to provide financial, investment, insurance, or health advice. It is intended to promote awareness and is for educational purposes only. This material and your Longevity Preparedness Index Score are provided solely for informational and educational purposes. Results are general in nature and do not account for your specific financial, health, or personal circumstances. You should not solely rely on score results when making decisions regarding future preparations and should independently evaluate your options and circumstances before taking any action.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
Products or services offered under the Vitality Program are not insurance and are subject to change. There may be additional costs associated with these products or services and there are additional requirements associated with participation in the program. For more information, please contact the company at JohnHancock.com or via telephone at 888-333-2659.
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