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Longer. Healthier. Better.® Leaders in Longevity
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Life insurance Create an account or sign in to our comprehensive service website for easy access to policy details and tools/resources.
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Individual annuities Access your individual annuities account by signing in or registering for your online account.
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Employer-sponsored retirement plan Access your retirement account by signing in or registering for your online account.
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Investments & IRAs View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this
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Long-term care Create an account or sign in to our comprehensive service website for easy access to policy details and tools/resources.
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Find lost or unclaimed policy Complete the lost or unclaimed account form if you believe you or a loved one may have an account but don't have any account information.
Lost or unclaimed account form
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance Make a premium or loan payment on your life insurance policy by creating an account or signing in to our comprehensive service website.
Visit our Payment FAQs if you need more information.
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Employer-sponsored retirement plan Manage the contributions in your retirement account by signing in or registering your online account.
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Long-term care Make a payment on your long-term care policy by creating an account or signing in to our comprehensive service website.
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Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance Update the mailing address on your life insurance address through your online account.
Visit our FAQs if you need more information about making account changes.
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Individual annuities Update your individual annuities address by signing in or registering for your online account.
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Group annuities Update your group annuities address by completing the online Change of Address form.
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Employer-sponsored retirement plan If your plan allows, update your retirement address by signing in or registering for your online account.
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Investments & IRAs View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
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Long-term care Update the address(es) on your long-term care policy through your online account.
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Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance View and/or update beneficiary details on your life insurance policy(ies) through your online account.
Visit the FAQs for more information about making account changes.
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Individual annuities Update your individual annuities beneficiary by completing the online Change of Beneficiary form.
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Group annuities If your plan allows, update your group annuities beneficiary by completing the Change of Beneficiary form.
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Employer-sponsored retirement plan If your plan allows, update your retirement beneficiary online by signing in or registering for your online account.
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Investments & IRAs View your information or make changes by signing in or registering for your online investments account. Access it by selecting your account type from this menu:
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Long-term care Please contact us if you have a beneficiary on your long-term care policy and you need to make a change.
Contact us
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance To initiate a claim, visit the life insurance claims center and select the box for the claim you need to file (i.e., death claim, long-term care rider claim, etc.).
Life insurance claims center -
Individual annuities To initiate a claim, visit the individual annuities claims center.
Individual annuities beneficiary claim center -
Group annuities To initiate a claim, visit the group annuities claims center.
Group annuities claim center -
Long-term care – I am the insured or approved legal representative If you are the insured or approved legal representative and need to initiate a long-term care claim, please review the claims overview process then sign into your online account.
Long-term care claim process -
Long-term care – on behalf of the insured To initiate a long-term claim on behalf of the insured for John Hancock’s review, please complete our short benefit eligibility questionnaire followed by the claim initiation intake form.
Start claim for insured
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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Life insurance For information and resources about your life insurance policy, visit our online help center.
Life insurance help center -
Individual annuities For more information and resources, visit the individual annuities help center.
Individual annuities help center -
Group annuities For more information and resources, visit the group annuities help center.
Group annuities help center -
Employer-sponsored retirement plan For more information and resources, visit the retirement website.
Retirement website -
Investments & IRAs For more information and resources, visit the investments help center.
Investments help center -
Long-term care For information and resources about your long-term care policy, visit our online help center.
Long-term care help center
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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The John Hancock difference
Backed by financial strength you can trust, John Hancock blends a legacy of protection with insights in health, longevity, and technology to offer life insurance that helps customers live longer, healthier, better lives.
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock. John Hancock Vitality Program rewards and discounts are available only to the person insured under the eligible life insurance policy, may vary based on the type of insurance policy purchased and the state where the policy was issued, are subject to change and are not guaranteed to remain the same for the life of the policy.
The Galleri test is only available to registered John Hancock Vitality PLUS members who are 40 years of age or older and have completed initial the Vitality Health Review (VHR). For eligible policies with face amounts of $500,000 in life insurance coverage or greater, 100% of the cost of the test will be subsidized. For policies with face amounts less than $500,000 in life insurance coverage, 50% of the cost of the test will be subsidized. Test eligibility is also subject to Grail’s clinically informed criteria, as well as additional cancer risk factors for those ages 40-49. Please note: for members with multiple policies, the policy with the highest face amount in life insurance coverage will determine the subsidy amount of the Galleri offer. The offer of discounted access to the Galleri test is subject to change. Access to the Galleri test through the John Hancock Vitality Program is not currently available in all states. The Galleri test is manufactured and distributed by GRAIL, LLC. John Hancock does not provide medical advice, is not involved in the design or manufacture of the Galleri test and is not responsible for the accuracy or performance of the Galleri test.
The Prenuvo scan is only available to registered John Hancock Vitality PLUS and GO members who have completed the Vitality Health Review (VHR) for the current program year. The offer of discounted access to the Prenuvo scan is subject to change. Access to the Prenuvo scan through the John Hancock Vitality Program is not currently available in all states. The Prenuvo scan is developed and administered by Prenuvo and its affiliated professional entities. John Hancock does not provide medical advice or guidance on further diagnostic testing or treatment following the Prenuvo scan, is not involved in the design or administration of the Prenuvo scan and is not responsible for the accuracy or performance of the Prenuvo scan.
The Longevity Preparedness Index was conducted online and by phone interview in English, sourced through the NORC AmeriSpeak Panel. The sample was a US representative sample comprised of 1,307 Americans, aged 18 and up, with specific oversamples of Non-Hispanic Black panelists, Hispanic panelists, and Non-Hispanic Asian American and Pacific Islander panelists to ensure adequate sample size for sub-group analysis. During analysis, survey responses were weighted to represent the US population. Survey data were collected from May 14th, 2025, to June 5th, 2025, with a median survey length of approximately 25 minutes per respondent. The Longevity Preparedness Index was developed in collaboration with MIT AgeLab and funded by John Hancock. John Hancock provided financial support for the research but did not influence the findings, methodology, or conclusions. Manulife John Hancock is not affiliated with the Massachusetts Institute of Technology (MIT) AgeLab, and neither is responsible for the liabilities of the other.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston. MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
Products or services offered under the Vitality Program are not insurance and are subject to change. There may be additional costs associated with these products or services and there are additional requirements associated with participation in the program. For more information, please contact the company at JohnHancock.com or via telephone at 888-333-2659.
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