Skip to main content Accessibility help
The blue logo for John Hancock
  • Help center
  • Help center
  • For financial professionals

    • Life insurance
    • Investments
    • Retirement
  • For financial professionals

    • Life insurance
    • Investments
    • Retirement
    • For plan sponsors
  • For plan sponsors
  • Sign in
    • Retirement plan
    • IRA
    • Life insurance
    • Long-Term Care
    • Individual annuities
    • College savings
    • Mutual funds
    • Safe access accounts
    • Planning portal
    • Home

    • Insure

      Insure

      Protect what matters most.

      Explore insure
      • Term life insurance
      • Permanent life insurance
      • Vitality
      • Aspire with Vitality
      Life insurance to help you live a longer, healthier life.
      Talk to an insurance professional
    • Invest

      Invest

      Make your money work harder for you.

      Explore invest
      Personalized advice to help you meet your financial goals.
      Contact an advisor
    • Retire

      Retire

      Something you can look forward to.

      Explore retire
      Enjoy what comes next
      Make a plan
    • Advice

      Advice

      Financial advisory services with a personal touch.

      Explore advice
      Our financial experts can help you prepare for the future.
      Start here
    • Insights

    • About us

      About us

      Connecting customers and communities.

      Explore about us
      • Corporate responsibility
      • Diversity, Equity and Inclusion
      • Leadership
      • Newsroom
      • Our Culture
      • Sponsorship
      Make your impact
      View current career opportunities
    • Help center

      Help center

      Resources, FAQs, contact information and more.

      Get started
      • Retirement
      • Life insurance
      • Long-Term Care
      • Investments
      • Individual annuities
      • Group annuities
      • Other resources
      Have questions about a product or service?
      See how to contact us
    • Home
    • Insure
      • Explore insure
      • Term life insurance
      • Permanent life insurance
      • Vitality
      • Aspire with Vitality
    • Invest
      • Explore invest
    • Retire
      • Explore retire
    • Advice
      • Explore advice
    • Insights
    • About us
      • Explore about us
      • Corporate responsibility
      • Diversity, Equity and Inclusion
      • Leadership
      • Newsroom
      • Our Culture
      • Sponsorship
    • Help center
      • Get started
      • Retirement
      • Life insurance
      • Long-Term Care
      • Investments
      • Individual annuities
      • Group annuities
      • Other resources
      • Help center
    • Help center
    • For financial professionals

      • Life insurance
      • Investments
      • Retirement
    • For financial professionals

      • Life insurance
      • Investments
      • Retirement
      • For plan sponsors
    • For plan sponsors

    Your browser is not supported.

    To use our website, we recommend using the latest version of Microsoft Edge, Chrome, or Safari.

    Don’t worry. You’re in the right place.

    All the information you need is still here. We’ve just updated our website to make your online experience even better.

    Woman talking to her coworker in a business meeting

    Group annuities

    You worked hard to earn pension benefits from your employer. Our job is to help ensure those benefits are paid to you throughout your retirement and to your loved ones through the death claim process.

    Contact us

    Ready to retire or already receiving retirement benefits? Learn more here.

    • Starting retirement

      Request an overview of your benefit options and view the information required to process your benefit.

      • Visit retirement center
    • Receiving payments

      Maintain your ongoing payments and find out how to make administrative changes.

      • Visit payments center

    What can we help you with today?

    • Find a form  

      Download the forms needed to make administrative changes and keep your information up-to-date.

      • Visit forms center
    • File a claim

      Learn how to report a loved one's passing and any settlement requirements.

      • Visit claims center
    • Get tax information

      View general tax withholding information, download tax withholding forms, and see important tax dates.

      • Visit tax center
    • Learn important terms

      Group annuity contracts can be complicated. See definitions of terms you may see throughout your retirement process.

      • Visit glossary
    • Check out FAQs

      Find answers to frequently-asked questions.

      • Visit FAQs
    • Contact us

      Need help? We're here for you. Learn about all the ways you can get in touch.
      • View contact information

    If you bought a John Hancock individual annuity contract either directly from us or through your financial professional, click here.

     

    If you are looking for your 401K plan information, click here.

    Father on the phone while his young son plays next to him at the table

    Update your electronic payment instructions over the phone

    Call us at 800-624-5155 weekdays between 8 a.m. to 5 p.m. Eastern time to complete our quick and easy verification process and elect how you want to receive your payments.*

     

    *Must meet eligibility requirements. Not all financial institutions are eligible.

    John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.


    MLINY052022953

    Individual
    • Annuities
    • College savings
    • Group annuities
    • Life insurance
    • Investments
    • Retirement
    • Rollover
    • Safe-access accounts
    • Travel insurance
    Financial Professional
    • Annuities
    • College savings
    • Life insurance
    • Investments
    • Retirement
    Plan Sponsor
    • Retirement / TPA
    • Retirement / plan sponsors
    • International group program
    About Us
    • Corporate responsibility
    • Diversity, Equity and Inclusion
    • Leadership
    • News
    • Our Culture
    • Sponsorship
    • Supplier diversity
    Quick Links
    • Careers
    • Help center
    • Lost or unclaimed policy form
    • Contact John Hancock
    • Manulife Global
    • Manulife Investments
    • Manulife Real Estate
    • Manulife Re
    • © 2022 John Hancock
    • Stock Price
    • Privacy & Security
    • Fraud Prevention Center
    • Legal
    • Accessibility