Life insurance
Save time with our digital tools and services. Through your online account, you can enjoy seamless access to all our digital resources, including: Online payments and address changes, policy values and summaries, paperless delivery options
What can we help you with today?
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Make online payment Submit a payment from your checkin or savings account, or set up recurring payments
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File a claim Visit our claims center to find the information and forms needed to initiate your claim request.
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Submit a policy change Make important policy changes (address, beneficiary & more) or submit a form to us directly through your online account.
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Safe access account (for cetain beneficiary payments) To receive beneficiary payments of $7,500 or more, use our safe access account portal.
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Access fund information See all the available investment options within the John Hancock Variable Insurance Trust.
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Life Insurance FAQs
Registering for an online John Hancock life insurance account is easy. First, click on the register link below where you'll be prompted to add your personal details, including your name, date of birth, last six digits of SSN, and contact information.
Once you're signed in, you will be able to:
- Check your request status
- Change your address
- View your policy values & details
- Submit forms Check/update your beneficiary information
Yes! Sign in or register for your online life insurance account to manage automatic payments online. Visit the life insurance payments page for step-by-step instructions.
To set up your online payments, you will need your bank's account number and routing transit number. You can choose to have your payments deducted from either your checking or savings account. Please note that we do not accept debit or credit card payments.
Note: If you are submitting your initial premium payment, you won't be able to do so online at this time. For questions on your initial payment, please speak with your agent.
If you’re already registered on our service website, sign in to your account and go to “Communication Preferences,” which can be found in the drop-down menu under your name in the upper-right corner of the homepage.
If you have not yet created a user name and password for our service website, we encourage you to create a profile today. You can elect paperless delivery via the registration process, and you’ll also gain access to other impactful tools and services such as online payments, policy values and online service requests (such as submitting an address change).
You can review your policy details by signing in or registering for your online life insurance account and clicking "View policy details".
If you're unable to access your online account, you can reach out to our Customer Service Representatives by calling 1-800-732-5543 Monday through Friday, Eastern Time Business Hours.
Sign in or register for your online life insurance account, select your policy, and from the “Policy” tab, select the "Policy overview" subtab. From there, you can view beneficiaries and request changes.
If you are experiencing issues accessing your online account, contact us at 888-888-8856 Monday through Friday, from 8 a.m. to 6 p.m. EST.
We're so sorry for your loss, and we're here to assist you during this difficult time. The quickest, easiest way to report a death to John Hancock is via the Death Claim Notification Request form, located on the life insurance death benefit claim page. The form will guide you through the process of selecting and filling out the proper forms. You can also report the death to John Hancock by calling our Customer Service Representatives at 888-887-2739, Monday through Friday, Eastern Time Business Hours.
Funds are generally dispersed within 7-10 business days after we receive the claim form and any other required information. Please note that claims forms vary from state to state, and additional paperwork may be required in some cases.
To find out what paperwork you will need to fill out, complete the Death Claim Notification Request. This will determine if you qualify for our paperless express claims process. Visit the Help Center's life insurance death benefit claim page for more information.
John Hancock Vitality
John Hancock Aspire with Vitality
Interested in exploring the benefits of John Hancock Vitality?
If your policy was issued on or after 1/1/09, you can learn more and request a Vitality GO account here.
If your policy was issued prior to 1/1/09, you may call 888-333-2659 to learn more about requesting a Vitality GO account.
Need to get in touch? We’re here for you.
Vitality GO is not available with policies issued in New York.
Aspire is not available in New York.
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock. John Hancock Vitality Program rewards and discounts are available only to the person insured under the eligible life insurance policy, may vary based on the type of insurance policy purchased and the state where the policy was issued, are subject to change and are not guaranteed to remain the same for the life of the policy.
To be eligible to earn rewards and discounts by participating in the Vitality program, the insured must register for Vitality and in most instances also complete the Vitality Healthy Review (VHR).
The merchants represented are not sponsors of the John Hancock Vitality Program or otherwise affiliated with John Hancock or Vitality. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates.
REI is not affiliated with the John Hancock Vitality Program. REI does not sponsor, endorse or have any responsibility for this promotion.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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