John Hancock offers single-message and subscription SMS (Short Messaging Service) / text message services to its customers related to billing, claims, and product information.
By providing your telephone number and opting-in to the service, you:
John Hancock may modify or terminate its SMS/text messaging services from time to time, for any reason and without notice, including the right to terminate SMS/text messaging without notice, without liability to you or a third party. John Hancock makes no representations or warranties whatsoever regarding SMS/text messages or this service which is provided on an “as is” and “as available” basis, without express or implied warranties of any kind.
Who Can Use This Option?
John Hancock offers its customers recurring text message and Short Messaging System (SMS) services to send notifications regarding policy or account(s) transactions to the mobile telephone number they provided. You must be a customer of John Hancock as well as a registered user on our website in order to receive SMS text messages related to your policy or account.
What Does it Cover?
Billing notifications and payment-related messages will be texted directly to your mobile phone. You can select the type notifications that you want which vary by product, including:
Are there any charges to use this SMS service?
There is no charge from John Hancock to enroll, but wireless carrier message and data rates may apply depending on your wireless plan. Refer to your wireless carrier directly for details.
How Often Will I Receive Messages?
You could receive up to 8 text messages per month depending on your account activity. Message frequency will vary.
All John Hancock text messages will be received from a short code which is similar to a regular phone number. To make it easier to recognize our text messages, add us to your contact list with this short code: 78294.
What Mobile Carriers are Supported?
John Hancock can send SMS messages to the major wireless carriers, including but not limited to:
AT&T, Verizon Wireless, T-Mobile, Metro PCS, Sprint, U.S. Cellular, Nextel, Virgin Mobile, Boost Mobile, and any affiliated name of these companies.
|Indigo Wireless||MTPCS Cellular One (Cellone Nation)||Blue Wireless|
|MetroPCS||Cordova||Chariton Valley Cellular|
|Bluegrass Cellular||Copper Valley Telecom||Digital Communications Consulting|
|Illinois Valley Cellular||ASTAC||TextMe|
|Viaero Wireless||Rural Independent Network Alliance (RINA)||Pioneer Cellular|
|Pine Belt||West Central Wireless||East Kentucky Network (Appalachian Wireless)|
|GCI Communications||Chat Mobility||Limitless Mobile|
|Nex Tech Communications||SouthernLINC||Cellular One of N.E. Arizona|
|Shelcomm||Panhandle Wireless||Nemont US UMTS|
|Duet Wireless||Cellcom||Nemont CDMA|
|Inland Cellular||Truphone||MTA Wireless/Matanuska Kenai|
|James Valley Cellular (JVC)||Google Voice||Pine Cellular|
|Standing Rock Telecom||United Wireless||Triangle Wireless|
|Cross Wireless||bandwidth.com (includes Republic Wireless)||Telnyx|
|Northwest Missouri Cellular||Altice Mobile||Enflick|
|Alaska Communications Systems (ACS)||Atlantic Tele-Network International (ATNI)||C Spire Wireless (aka Cellular South)|
|Thumb Cellular||Brightlink||Virgin Mobile|
|Carolina West Wireless||Inteliquent||Boost Mobile|
|Union Telephone||Aerialink||United States Cellular Corp|
Please note that a mobile carrier is not liable for the messages nor their content. T-Mobile® does not guarantee that messages will be delivered and will not be liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.
What SMS Keywords Can I Use?
YES, HELP, STOP, HALT, START, END, QUIT, CANCEL, UNSUBSCRIBE
I’m having issues with receiving messages. Who Can I Contact for Assistance?
If you need assistance, reply with the word “HELP” for assistance or call the appropriate product toll-free number listed in our Help Center.
How Do I Stop Receiving Messages?
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to receive messages again, just sign up as you did the first time and we will start sending SMS messages to you, or contact the appropriate product toll free number listed in our Help Center.
How is My Privacy Protected?