Skip to main content Accessibility help
The blue logo for John Hancock
  • Help center
  • Help center
  • For financial professionals

    • Life insurance
    • Investments
    • Retirement
  • For financial professionals

    • Life insurance
    • Investments
    • Retirement
    • For plan sponsors
  • For plan sponsors
  • Sign in
    • Retirement plan
    • IRA
    • Life insurance
    • Long-Term Care
    • Individual annuities
    • College savings
    • Mutual funds
    • Safe access accounts
    • Planning portal
    • Home

    • Insure

      Insure

      Protect what matters most.

      Explore insure
      • Term life insurance
      • Permanent life insurance
      • Vitality
      • Aspire with Vitality
      Life insurance to help you live a longer, healthier life.
      Talk to an insurance professional
    • Invest

      Invest

      Make your money work harder for you.

      Explore invest
      Personalized advice to help you meet your financial goals.
      Contact an advisor
    • Retire

      Retire

      Something you can look forward to.

      Explore retire
      Enjoy what comes next
      Make a plan
    • Advice

      Advice

      Financial advisory services with a personal touch.

      Explore advice
      Our financial experts can help you prepare for the future.
      Start here
    • Insights

    • About us

      About us

      Connecting customers and communities.

      Explore about us
      • Corporate responsibility
      • Diversity, Equity and Inclusion
      • Leadership
      • Newsroom
      • Our Culture
      • Sponsorship
      Make your impact
      View current career opportunities
    • Help center

      Help center

      Resources, FAQs, contact information and more.

      Get started
      • Retirement
      • Life insurance
      • Long-Term Care
      • Investments
      • Individual annuities
      • Group annuities
      • Other resources
      Have questions about a product or service?
      See how to contact us
    • Home
    • Insure
      • Explore insure
      • Term life insurance
      • Permanent life insurance
      • Vitality
      • Aspire with Vitality
    • Invest
      • Explore invest
    • Retire
      • Explore retire
    • Advice
      • Explore advice
    • Insights
    • About us
      • Explore about us
      • Corporate responsibility
      • Diversity, Equity and Inclusion
      • Leadership
      • Newsroom
      • Our Culture
      • Sponsorship
    • Help center
      • Get started
      • Retirement
      • Life insurance
      • Long-Term Care
      • Investments
      • Individual annuities
      • Group annuities
      • Other resources
      • Help center
    • Help center
    • For financial professionals

      • Life insurance
      • Investments
      • Retirement
    • For financial professionals

      • Life insurance
      • Investments
      • Retirement
      • For plan sponsors
    • For plan sponsors

    Your browser is not supported.

    To use our website, we recommend using the latest version of Microsoft Edge, Chrome, or Safari.

    Now available: Online payments for customers

     

    Delivery of paper communications and physical payments may take longer than usual due to the current U.S. Postal Service timeframes. Avoid delays by signing in or registering for a Long-Term Care online account. This feature is not currently available for Performance LTC policies.

    A woman and her father sitting down and discussing documents at a table together

    Long-Term Care Insurance 

    Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account. 

    Sign in
    Register

    What can we help you with today?

    • Claim submission for insured

      Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more.
      • Visit claims page
    • Cost of long-term care tool

      Use our interactive tool to help you anticipate the cost of care specific to your geographic region.

      • Calculate cost
    • Check out FAQs

      Find quick answers to the most commonly asked questions.

      • Visit FAQs
    • Claim submission on behalf of insured

      Start a claim on behalf of the insured as a family member, friend, or power of attorney.
      • Visit claims page
    • Glossary of terms

      Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.
      • Visit glossary
    • Find a form

      Make agent updates, account changes, authorizations, automatic payments and more.

      • Visit forms page

    We help support caretakers by providing resources to ensure the very best care possible. Learn more.

     

     

     

    Need help understanding power of attorney?

    This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.

    Need to get in touch? We’re here for you.

    View all contact information

    John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).


    MLINY052021283-4

    Individual
    • Annuities
    • College savings
    • Group annuities
    • Life insurance
    • Investments
    • Retirement
    • Rollover
    • Safe-access accounts
    • Travel insurance
    Financial Professional
    • Annuities
    • College savings
    • Life insurance
    • Investments
    • Retirement
    Plan Sponsor
    • Retirement / TPA
    • Retirement / plan sponsors
    • International group program
    About Us
    • Corporate responsibility
    • Diversity, Equity and Inclusion
    • Leadership
    • News
    • Our Culture
    • Sponsorship
    • Supplier diversity
    Quick Links
    • Careers
    • Help center
    • Lost or unclaimed policy form
    • Contact John Hancock
    • Manulife Global
    • Manulife Investments
    • Manulife Real Estate
    • Manulife Re
    • © 2022 John Hancock
    • Stock Price
    • Privacy & Security
    • Fraud Prevention Center
    • Legal
    • Accessibility