Effective 11/20/2023, John Hancock will no longer accept documents submitted via fax. We will accept select documents via digital upload and all documents via USPS mail.
If you are the policyholder or their legal representative, please log in to your long-term care account to submit invoices and other documents.
Care providers can submit invoices by going to: www.johnhancock.com/submitinvoices
Use our interactive tool to help you anticipate the cost of care specific to your geographic region.
Find quick answers to the most commonly asked questions.
Make agent updates, account changes, authorizations, automatic payments and more.
We help support caretakers by providing resources to ensure the very best care possible. Learn more.
This document also offers useful information on the long-term care virtual assessment. Learn more.
Need to get in touch? We’re here for you.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
MLINY072622622-1