Understanding the claim process
Everything you need to know about accessing your long-term care benefits
Cost of long-term care tool
Use our interactive tool to help you anticipate the cost of care specific to your geographic region.
Claim submission for insured
Check out FAQs
Find quick answers to the most commonly asked questions.
Find a form
Make agent updates, account changes, authorizations, automatic payments and more.
Claim submission on behalf of insured
Start a claim on behalf of the insured as a family member, friend, or power of attorney.
Glossary of terms
Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.
We help support caretakers by providing resources to ensure the very best care possible. Learn more.
This document also offers useful information on the long-term care virtual assessment. Learn more.
Need to get in touch? We’re here for you.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
MLINY020824733-5