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    John Hancock will no longer be accepting claim invoices submitted via fax
    If you are the policyholder or their legal representative, please log in to your long-term care account to submit invoices for faster reimbursement.

    Care providers can submit invoices by going to: www.johnhancock.com/submitinvoices

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    Long-Term Care Insurance 

    Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account. 

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    What can we help you with today?

    Claim submission for insured

    Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more.

    Cost of long-term care tool

    Use our interactive tool to help you anticipate the cost of care specific to your geographic region.

    Check out FAQs

    Find quick answers to the most commonly asked questions.

    Claim submission on behalf of insured

    Start a claim on behalf of the insured as a family member, friend, or power of attorney.

    Glossary of terms

    Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.

    Find a form

    Make agent updates, account changes, authorizations, automatic payments and more.

    We help support caretakers by providing resources to ensure the very best care possible. Learn more.

     

     

     

    Need help understanding how to submit invoices or get reimbursed?

    View our quick step-by-step video on how to submit invoices.

    Need help understanding power of attorney?

    This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.

    Need to get in touch? We’re here for you.

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    John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).


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