Long-Term Care
Everything you need to access, manage and update your Long-Term Care account.
What can we help you with today?
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Find a form
Make agent updates, account changes, authorizations, automatic payments and more.
Visit forms page -
Manage a claim
Everything you need to start or manage a claim, view current coverage, check benefit eligibility and more.
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Safe access login
Beneficiary payments of $7500 or more are placed here unless otherwise specified.
Sign in
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Group/employer purchased plans
Make account changes and updates to your group plan as well as access important forms.
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Individual purchased plans
Make account changes and updates to your personal plan as well as access important forms.
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Check out FAQs
Find quick answers to the most commonly asked question.
Visit FAQs
Learn about available caretaker resources
Helping ensure the very best care possible when you need it will always be our top priority. Learn all the ways we help support caretakers.
Contact us
Monday - Thursday, 8AM to 7PM ET
Friday, 8AM to 6PM ET
1-800-377-7311
Fax (Group) : 800-638-4040
Fax (Retail) : 617-572-6010
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
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