Online payments are now available for customers.
Long-Term Care Insurance
Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account.
What can we help you with today?
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Claim submission for insured
Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more. -
Cost of long-term care tool
Use our interactive tool to help you anticipate the cost of care specific to your geographic region.
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Check out FAQs
Find quick answers to the most commonly asked questions.
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Claim submission on behalf of insured
Start a claim on behalf of the insured as a family member, friend, or power of attorney. -
Glossary of terms
Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms. -
Find a form
Make agent updates, account changes, authorizations, automatic payments and more.
We help support caretakers by providing resources to ensure the very best care possible. Learn more.
Need help understanding power of attorney?
This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
MLINY052021283-4