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    Important

    If you received reimbursement for your long-term care claim in 2022, you may login to review your 1099.

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    Long-Term Care Insurance 

    Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account. 

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    What can we help you with today?

    Claim submission for insured

    Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more.
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    Cost of long-term care tool

    Use our interactive tool to help you anticipate the cost of care specific to your geographic region.

    • Calculate cost

    Check out FAQs

    Find quick answers to the most commonly asked questions.

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    Claim submission on behalf of insured

    Start a claim on behalf of the insured as a family member, friend, or power of attorney.
    • Visit claims page

    Glossary of terms

    Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.
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    Find a form

    Make agent updates, account changes, authorizations, automatic payments and more.

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    We help support caretakers by providing resources to ensure the very best care possible. Learn more.

     

     

     

    Need help understanding how to submit invoices or get reimbursed?

    View our quick step-by-step video on how to submit invoices.

    Need help understanding power of attorney?

    This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.

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    John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).


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