Click here to sign in or register for a Long-Term Care Online account. This feature is not currently available for Performance Long-Term Care policies.
Note: Delivery and receipt of paper communications may continue to take longer than usual due to the current U.S. Postal Service delivery timeframes. To avoid these delays, please sign in to explore the many online self-service tools we offer.
Use our interactive tool to help you anticipate the cost of care specific to your geographic region.
Find quick answers to the most commonly asked questions.
Make agent updates, account changes, authorizations, automatic payments and more.
We help support caretakers by providing resources to ensure the very best care possible. Learn more.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).