Effective 11/20/2023, John Hancock will no longer accept documents submitted via fax. We will accept select documents via digital upload and all documents via USPS mail.
If you are the policyholder or their legal representative, please log in to your long-term care account to submit invoices and other documents.
Care providers can submit invoices by going to: www.johnhancock.com/submitinvoices
This document also offers useful information on the long-term care virtual assessment. Learn more.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).