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    Long-Term Care

    Everything you need to access, manage and update your Long-Term Care account.

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    What can we help you with today?

    • Find a form

      Make agent updates, account changes, authorizations, automatic payments and more.

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    • Manage a claim

      Everything you need to start or manage a claim, view current coverage, check benefit eligibility and more.

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    • Safe access login

      Beneficiary payments of $7500 or more are placed here unless otherwise specified.

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    • Group/employer purchased plans

      Make account changes and updates to your group plan as well as access important forms.

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    • Individual purchased plans

      Make account changes and updates to your personal plan as well as access important forms.

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    • Check out FAQs

      Find quick answers to the most commonly asked question.

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    Learn about available caretaker resources

    Helping ensure the very best care possible when you need it will always be our top priority. Learn all the ways we help support caretakers.

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    John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).

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