Make agent updates, account changes, authorizations, automatic payments and more.
Everything you need to start or manage a claim, view current coverage, check benefit eligibility and more.
Beneficiary payments of $7500 or more are placed here unless otherwise specified.
Make account changes and updates to your group plan as well as access important forms.
Make account changes and updates to your personal plan as well as access important forms.
Find quick answers to the most commonly asked question.
Monday - Thursday, 8AM to 7PM ET
Friday, 8AM to 6PM ET
Fax (Group) : 800-638-4040
Fax (Retail) : 617-572-6010
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).