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Effective 11/20/2023, John Hancock will no longer accept documents submitted via fax. We will accept select documents via digital upload and all documents via USPS mail.
If you are the policyholder or their legal representative, please log in to your long-term care account to submit invoices and other documents.
 

Care providers can submit invoices by going to: www.johnhancock.com/submitinvoices

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Long-Term Care Insurance 

Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account. 

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What can we help you with today?

Claim submission for insured

Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more.

Cost of long-term care tool

Use our interactive tool to help you anticipate the cost of care specific to your geographic region.

Check out FAQs

Find quick answers to the most commonly asked questions.

Claim submission on behalf of insured

Start a claim on behalf of the insured as a family member, friend, or power of attorney.

Glossary of terms

Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.

Find a form

Make agent updates, account changes, authorizations, automatic payments and more.

We help support caretakers by providing resources to ensure the very best care possible. Learn more.

 

 

 

Need help understanding how to submit invoices or get reimbursed?

View our quick step-by-step video on how to submit invoices.

Need help understanding power of attorney?

This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.

Preparing for your long-term care virtual assessment 

This video will provide a high level overview of what to expect and how to prepare for your long-term care virtual assessment. 

This document also offers useful information on the long-term care virtual assessment. Learn more.

Need to get in touch? We’re here for you.

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John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).


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