Effective July 1st, 2022, John Hancock will no longer accept and process advance facility billing for services. Please submit monthly facility invoices after the end of the month in which the services were rendered and received. Learn more and watch the invoice process video in the Long Term Care reimbursement center.
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John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).