Use this form to make changes to your address.
Use this form to add or make changes to your beneficiary designation.
Use this form to set-up or make changes to your direct deposit for your structured settlement payments.
Use this form to request verification of benefits for your John Hancock Structured Settlement annuity payments.
Monday - Friday, 8AM to 5PM ET
I keep seeing my account value decline, how low can it go?
It all depends on how your portfolio is invested. Talk with your financial advisor to discuss the current investments in your accounts, and how they affect your total account balance.
I can't afford any more losses, should I move to a conservative portfolio until the economy gets better?
It’s tempting to reduce risk due to fear surrounding the current pandemic, but it’s more prudent to invest without emotion. The allocation of your portfolio should match your investment plan. It is best to work with your financial advisor to ensure your portfolio is in line with your time horizon and risk tolerance.
How can I make my money back?
While losing money in your accounts is certainly scary, sticking with your investment objectives and long-term goals and avoiding emotional investing may help you regain your positions once the market re-bounds.
Use this form to change address as well as add or modify service programs, including Systematic Exchange and Automatic Purchase.
Use this form to change the beneficiary of your John Hancock Freedom 529 account.
Will John Hancock be able to continue to honor and send our Annuity and/or Pension payouts?
Yes, John Hancock will honor and send out all scheduled Annuity and Pension payouts as expected.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, Ma 02116 (Long-term care insurance).