Life insurance
From here you can file a claim, connect to your account, access your policy and more.
What can we help you with today?
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Find a form
From personal account info to policy changes and tax reporting, you'll find the forms and info you need here. -
File a claim
We’ve made it easier to access the claims forms you need in our new claims center. -
Make a payment
Submit a premium payment from your checking or savings account.
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Check out FAQs
Chances are you have questions. Here you will find answers to customers' most common questions. -
Safe access account portal
Go here to receive beneficiary payments of $7500 or more.
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Access fund information
See all the available investment options within the John Hancock Variable Insurance Trust.
If you’re interested in learning more about John Hancock’s dividend policy, click here.
Already a Vitality member? Access your account.
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John Hancock Vitality
Check your points and rewards status, see the latest news and updates, plan your activities, pick up healthful tips, and more.
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John Hancock Aspire with Vitality
Get immediate access to tools and resources to help better manage your diabetes, see your latest Vitality rewards points balance and more.
Interested in exploring the benefits of John Hancock Vitality?
With Vitality GO, a FREE program available exclusively to John Hancock life insurance customers, you can earn rewards for your everyday healthy activities, like taking a walk or getting a health check up. You’ll enjoy discounts to Amazon.com, REI®, Fitbit® and more. Plus, you’ll get access to fitness and nutrition tips and resources from industry experts. Simply make healthy choices and get rewarded - it’s that easy.
- If your policy was issued on or after 1/1/09, you can learn more and request a Vitality GO account by visiting JohnHancockInsurance.com/GO
- If your policy was issued prior to 1/1/09, you may call 888-333-2659 to learn more about requesting a Vitality GO account.
The John Hancock Vitality GO Program is available to be added to select policies.
John Hancock Vitality GO is not available for policies issued in New York or Puerto Rico.
John Hancock Vitality GO is not available tfor COLI/BOLI policies.
Premium savings are not available through the John Hancock Vitality GO Program.
John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy. The policy insured must be at least 20 years old and a U.S. resident. rewards and discounts are subject toi change and are not guarenteed to remain the same for the life of the policy.
John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy. Premium savings are not available through the John Hancock Vitality GO Program.
Aspire is not available in New York, Idaho and Puerto Rico. The benefits available under Aspire can vary depending on whether the insured has Type 1 or Type 2 diabetes, the type and coverage amount of the life insurance policy purchased and the level of Onduo engagement with the John Hancock Vitality Program. Eligibility for an Onduo membership is also subject to Onduo’s qualification requirements. Certain aspects of Aspire may change over time. There is no coordination between Aspire and any health benefits you may receive from an insurance policy, health plan, or any other wellness programs you may be enrolled in.
In New York, entertainment, shopping, and travel rewards are not available and are replaced by healthy living and active lifestyle rewards.
REI is not affiliated with the John Hancock Vitality Program. REI does not sponsor, endorse or have any responsibility for this promotion.
Rewards may vary based on the type of insurance policy purchased for the insured (Vitality Program Member). John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy. Rewards and discounts are subject to change and are not guaranteed to remain the same for the life of the policy.
Products or services offered under the Vitality Program are not insurance and are subject to change. There may be additional costs associated with these products or services and there are additional requirements associated with participation in the program. For more information, please contact the company at JohnHancock.com or via telephone at 888-333-2659.
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock. Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595 and securities are offered through John Hancock Distributors LLC through other broker/dealers that have a selling agreement with John Hancock Distributors LLC, 197 Clarendon Street, Boston, MA 02116.
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