Inclusion at John Hancock
Inclusion is at the Heart of Everything We Do
We live by our mission: to make decisions easier and lives better.
Inclusion is foundational to our success. We’re committed to ensuring that every colleague, customer, and stakeholder feels valued, respected, and connected.
Why Inclusion Matters
We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It’s not just a value—it’s a strategic advantage that sets us apart.
Our Four Strategic Pillars:
Our Workforce
Our Workplace
Our Business
Our Community
Our Global Inclusion Strategy
Led by our Global Chief Inclusion Officer, the Global Inclusion Team, and the Global Inclusion Council, our strategy is designed to drive real impact across the organization.
Chaired by our CEO and Chief People Officer, the Global Inclusion Council includes executive leaders who champion inclusion within their business functions—turning strategy into action.
Our Aspiration
To foster a culture where inclusion is instinctive, human-centered, and innovation-powered—empowering all colleagues to thrive, contribute meaningfully, and shape what’s next.
How We Bring Inclusion to Life
Global Inclusion Team
Strategic Leadership & Governance
- Lead enterprise-wide inclusion strategy
- Influencing inclusion around people, customer experience, and product design.
Inclusion Councils
Business Activation & Strategic Implementation
- Translate strategy into tangible business unit/segment-specific actions.
- Enhance colleague experience and workplace inclusion.
Colleague Networks
Connection, Allyship & Engagement
- Create learning moments and foster allyship for all colleagues.
- Strengthen internal community and engagement.