Annuities contact information
Access your account:
Sign in or register to securely gain access to policy information.
Having trouble signing in? Call 888-354-6494
Call, chat or fax us:
General Information
Call: 800-344-1029
M-F, 8 a.m. to 6 p.m., Eastern Time
View our call center map so you know what to expect when you call.
Live chat: When you call the number above, you’ll have the option to talk with a representative through text.
Fax: 1-617-663-3160
TTY Device #: 800-555-1158
Write to us:
Mailing Center (all states except NY)
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444
New York Contracts Mailing Center
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445
Overnight Mailing Center
Annuities Service Center
John Hancock
410 University Avenue, Suite 55444
Westwood, MA 02090
Your security is important to us. Please take a moment to visit our Fraud, Phishing and how to report it page for safety tips about the internet, email and online account activity. Or if you’d like to report fraud, please contact us using one of the methods above.
Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.
View a Quick guide for an overview to find what you need.
John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.
MLINY111820142-2