Annuities contact information
Call, chat or fax us:
Annuities Customer Service Center
General Information
Call: 1-800-344-1029
M-F, 8 a.m. to 6 p.m., Eastern Time
Live chat: When you call the number above, you’ll have the option to talk with a representative through text.
Fax: 1-617-663-3160
Claims Information
Call: 1-877-543-2363
M-F, 9 a.m. to 5 p.m., Eastern Time
Fax: 1-617-663-3389
Write to us:
Mailing Center (all states except NY)
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444
New York Contracts Mailing Center
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445
Overnight Mailing Center
Annuities Service Center
John Hancock
410 University Avenue, Suite 55444
Westwood, MA 02090
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Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.
View a Quick guide for an overview to find what you need.
John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.
MLINY111820142-2