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    Annuities contact information

    Call, chat or fax us:

    Annuities Customer Service Center

    General Information

    Call: 1-800-344-1029

    M-F, 8 a.m. to 6 p.m., Eastern Time

    Live chat: When you call the number above, you’ll have the option to talk with a representative through text. 

    Fax: 1-617-663-3160

     

    Claims Information

    Call: 1-877-543-2363

    M-F, 9 a.m. to 5 p.m., Eastern Time

    Fax: 1-617-663-3389  

    Email us:

    Contact form

     

    Please note, contract-specific questions require a phone call.

    Write to us:

    Mailing Center (all states except NY)

    John Hancock
    Annuities Service Center

    PO Box 55444
    Boston, MA 02205-5444

    New York Contracts Mailing Center
    John Hancock
    Annuities Service Center

    PO Box 55445
    Boston, MA 02205-5445

    Overnight Mailing Center

    Annuities Service Center
    John Hancock

    410 University Avenue, Suite 55444
    Westwood, MA 02090

    Your security is important to us. Please take a moment to visit our Fraud, Phishing and how to report it page for safety tips about the internet, email and online account activity. Or if you’d like to report fraud, please contact us using one of the methods above.

    Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.

     

    View a Quick guide for an overview to find what you need.

     

     

    John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.


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