Lost or unclaimed policy/account search

One of John Hancock's core commitments is to make timely payments of the benefits owed to our policy/account holders. In fact, we pay up to $10 billion in contract and policyholder benefits annually.

If you think you or a loved one may have a policy or account with us, but you do not have any contract information, please submit an Account Search Request by completing the form below and clicking "Submit". John Hancock will send a response to your request within 7 - 10 days.

If you have a policy/account number, but need additional information, please call the applicable business unit. Contact information for each area is available on the Contact us page.

Details of the Account Owner or Insured

First Name* Middle Name Last Name* Trust / Corporation / Employer Maiden Name Social Security Number*

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Date of Birth* Date of Death Mailing Address 1* If a foreign address please enter full address in comments field Mailing Address 2 City* State* Zip* Product Type* Policy Number

Your Contact Information

Contact First Name* Contact Last Name* Relationship* If "Other", please describe Mailing Address 1* If a foreign address please enter full address in comments field Mailing Address 2 City* State*

Zip* Phone Number* Email Address* How did you hear about us?* If "Other", please describe

Additional Information

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Thank You

Thank you for your request. John Hancock will send a response to your request within 7 - 10 days.

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Please contact support on the Contact Us page.