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Group annuities contact information

Call or chat with us:

Call: 800-624-5155
Monday to Friday, 8:30 A.M. - 5:00 P.M. Eastern time

 

View our call center map so you know what to expect when you call.

Live chat: When you call the number above, you'll have the option to talk with a representative through text.

Write to us:

Regular mail
Fixed Products Administration
PO Box 55446
Boston, MA 02205-5446

Overnight mail
Fixed Products Administration
John Hancock Insurance
372 University Avenue, Suite 55446
Westwood, MA 02090

Your security is important to us. Please take a moment to visit our Fraud Prevention Center for safety tips about the internet, email, and online account activity. Or if you'd like to report fraud, please contact us using one of the methods above.

John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.

 

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