Call: 800-624-5155
M-F, 8 a.m. to 5 p.m. ET
View our call center map so you know what to expect when you call.
Live chat: When you call the number above, you'll have the option to talk with a representative through text.
Fax: 617-572-0355
Regular mail
Fixed Products Administration
PO Box 55446
Boston, MA 02205-5446
Overnight mail
Fixed Products Administration
John Hancock Insurance
410 University Avenue, Suite 55446
Westwood, MA 02090
John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC.
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