Digitally track care with CareGiver
The CareGiver mobile app by John Hancock makes keeping track of your care easier for you and your Independent Care Provider (ICP).
Available on the App Store and Google Play store
How the CareGiver app works
CareGiver makes it easy to submit and approve ICP care sessions for your Long-Term Care claim
Submit sessions via the App
The Independent Care Provider (ICP) can easily submit care sessions via the app.
Insured Reviews Sessions
Sessions are sent to the insured’s online account for review and invoicing.
Submit Invoices Digitally
The insured can approve care sessions for reimbursement with just a few clicks.
CareGiver support
Need help? Access our top support articles or view our Insured FAQs and Provider FAQs
For insured: Getting started with the CareGiver App
Step-by-Step Guide to Enabling Provider Access to the CareGiver App for Insured Users
For providers: Getting started with the CareGiver App
Complete guide for Independent Care Providers (ICPs) to register and start using the CareGiver app seamlessly.
Manage Location Settings with the CareGiver App
Learn how to enable and manage location settings for a smooth CareGiver experience.
Signing in to the CareGiver app
Need help logging in or recovering your credentials? Find step-by-step guidance here.
Submitting proof of payment with the CareGiver App
Ensure faster reimbursements by following our guide on submitting valid Proof of Payment.
Session reminder calendar
Learn how to create and manage your upcoming session reminders in the calendar
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance (U.S.A.) Boston, MA 02216 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life Insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
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