Digitally track care with CareGiver
The CareGiver mobile app by John Hancock makes keeping track of your care easier for you and your Independent Care Provider (ICP).
How the CareGiver app works
CareGiver makes it easy to submit and approve ICP care sessions for your Long-Term Care claim
The Independent Care Provider (ICP) can easily submit care sessions via the app.
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Insured Reviews Sessions Sessions are sent to the insured’s online account for review and invoicing.
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Submit Invoices Digitally The insured can approve care sessions for reimbursement with just a few clicks.
CareGiver support
Need help? Access our top support articles or view our Insured FAQs and Provider FAQs
Step-by-Step Guide to Enabling Provider Access to the CareGiver App for Insured Users
Complete guide for Independent Care Providers (ICPs) to register and start using the CareGiver app seamlessly.
Learn how to enable and manage location settings for a smooth CareGiver experience.
Need help logging in or recovering your credentials? Find step-by-step guidance here.
Ensure faster reimbursements by following our guide on submitting valid Proof of Payment.
Learn how to create and manage your upcoming session reminders in the calendar
Guide to Submitting Proof of Payment
When requesting reimbursement for approved long-term care expenses, you may need to provide Proof of Payment. To help avoid any potential delays, please follow this guideline.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance with LTC riders) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance). Long-term care insurance policies issued under the name of Union Security Insurance Company, Union Security Life Insurance Company of New York, American Republic Insurance Company, and Blue Cross/Blue Shield of South Carolina are administered by John Hancock Life Insurance Company (U.S.A.). Policies issued under Time Insurance Company are insured and administered by John Hancock Life Insurance Company (U.S.A.).
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