Protect your family
Earn rewards
Get rewarded for the everyday things you do to stay healthy with two great versions of the program, Vitality GO and Vitality PLUS. Learn more
Save money
With the HealthyMind benefit, you’re rewarded for taking steps to give your mind and body the rest and relaxation they need.
What are Vitality Points and how do I earn them?
Members who complete healthy activities, such as going to the gym, taking a walk or watching a nutrition webinar, are awarded Vitality Points. The more points you earn, the higher your Vitality Status and the greater your rewards. Members can earn points by recording their healthy activities on a fitness device, through the John Hancock Vitality mobile app or online at JohnHancockVitality.com.
How do I earn an Apple Watch?
After completing the Vitality Health Review (VHR), John Hancock Vitality PLUS members can order the newest Apple Watch for as little as $25 plus tax. Then the remaining balance of the watch is divided over 24 monthly payments. The more Standard or Advanced workouts a member completes each month, the more Vitality Points they will earn and the less they will pay for their Apple Watch (down to $0 payments). Earn 500 Vitality workout points every month for two years and you’ll never make another payment on your watch. Learn more about Apple Watch from John Hancock Vitality. (Note: The Apple Watch program is not available in New York.)
Does participating (or not participating) impact the cost of my life insurance?
Participation in the program is not required and your level of participation in Vitality GO will not impact your premiums. However, premiums for Vitality PLUS may vary based on the type of policy purchased, the terms of the policy and the level of participation in the John Hancock Vitality Program. To find out if your life insurance policy is eligible for the John Hancock Vitality Program, please call 888-333-2659.
How do the Vitality Wheel and Vitality Squares work?
Members can receive points and prizes using the Vitality Wheel and Vitality Squares.
Vitality Wheel is an interactive mobile application engagement activity that allows you to spin a wheel for the opportunity to receive Vitality Points and e-gift cards. Wheel spins are earned when you meet your weekly points target through Standard or Advanced workouts, or when you achieve a new Vitality Status. You must have the John Hancock Vitality mobile app to activate your weekly points target and spin the Vitality Wheel.
Vitality Squares is an interactive online engagement activity you can play monthly to receive Vitality Points and e-Gift Cards by revealing squares with fruit images. Vitality Squares is available to Vitality members who have completed their Vitality Health Review (VHR) in the current program year. The higher your Reward Status, the greater the number of squares you may reveal and the greater your possible reward. If you receive a gift card, you will be presented the option to choose a different gift card within a select group.
Life insurance service center
(all states except New York)
Phone: 1-800-387-2747
TTY#: 1-800-832-5282
M-F, 8AM to 6PM, ET
New York service center
Phone: 1-888-267-7781
M-F, 8AM to 6PM, ET
Vitality
Phone: 1-888-333-2659
M-F, 8AM to 6PM, ET
Mail to:
Life Post Issue Services
John Hancock Insurance
PO Box 55979
Boston, MA, 02205
1 Premium savings are in comparison to the same John Hancock life insurance policy without Vitality PLUS. The level of premium savings are cumulative over the life of the policy and will vary based upon underwriting status, issue age, policy type, the terms of the policy and the Vitality Status achieved. Premiums savings are only available with Vitality PLUS.
2 For single life Permanent products. For Vitality Term and Simple Term with Vitality the cost of Vitality PLUS is included within the cost of the policy. For permanent survivorship products, rider the cost is $4.
3 Apple Watch program is not available in New York or Puerto Rico. Apple Watches ordered through John Hancock Vitality may not be shipped to addresses in Guam. Once you become a Vitality PLUS member and complete the Vitality Health Review (VHR), you can order Apple Watch by electronically signing, at checkout, a Retail Installment Agreement with the Vitality Group, for the retail price of the watch. After an initial payment of $25 plus tax, over the next two years, monthly out-of-pocket payments are based on the number of Standard Workouts (10,000 to 14,999 steps) and Advanced Workouts (15,000 steps) or the applicable Active Calorie or heart rate thresholds. The step counts required for Standard and Advanced Workouts are reduced for members beginning at age 71+. One-time upgrade fees plus taxes apply if you choose (GPS + Cellular) versions of Apple Watch, larger watch case sizes, and certain bands and case materials. For more information, please visit JohnHancock.com. Apple is not a participant in or sponsor of this promotion. Apple Watch is a registered trademark of Apple Inc. All rights reserved.
4The Galleri test is only available to registered John Hancock Vitality PLUS members who are 50 years of age or older and have completed the Vitality Health Review (VHR) for the current program year. For eligible polices with coverage amounts of $500,000 or greater, 100% of the cost of the test will be subsidized. For policies with less than $500,000 in coverage, 50% of the cost of the test will be subsidized. Please note: for members with multiple policies, the policy with the highest face amount will determine the subsidy amount of the Galleri offer. The offer of discounted access to the Galleri test is subject to change. Access to the Galleri test through the John Hancock Vitality Program is not currently available in all states. The Galleri test is manufactured and distributed by GRAIL,LLC. John Hancock does not provide medical advice, is not involved in the design or manufacture of the Galleri test and is not responsible for the accuracy or performance of the Galleri test.
5 HealthyFood savings are based on qualifying purchases and may vary based on the terms of the John Hancock Vitality Program. The HealthyFood program is currently not available in Guam.
6 Travel discounts are not available in New York. Depending upon the amount of coverage and policy type purchased, Expedia discounts are valid for either three bookings or one booking per program year. The amount of discount will vary based upon policy type, coverage amount, and the Vitality Member’s Vitality status (Bronze, Silver, Gold, Platinum) and will only apply to the first $1000 of the booking cost.
7 In New York, entertainment, shopping, and travel rewards are not available and are replaced by healthy living and active lifestyle rewards. Amazon.com discounts are not available in New York. REI is not affiliated with the John Hancock Vitality Program. REI does not sponsor, endorse or have any responsibility for this promotion.
8 Amazon Prime benefit is not available in New York. Vitality PLUS members who have reached Platinum Status for three consecutive program years are eligible to receive an Amazon Gift Card in the amount of the cost of a one year membership to Amazon Prime. Cost of tax not included.
9 The HealthyMind benefit is not available in New York. You may also use a free meditation app that is compatible with the HealthyMind program.
Vitality GO is not available with policies issued in New York.
To be eligible to earn rewards and discounts by participating in the Vitality program, the insured must register for Vitality and in most instances also complete the Vitality Healthy Review (VHR).
For Amazon.com Gift Cards, restrictions apply, see www.amazon.com/gc-legal for complete terms, restrictions and exceptions.
Products or services offered under the Vitality Program are not insurance and are subject to change. There may be additional costs associated with these products or services and there are additional requirements associated with participation in the program. For more information, please contact the company at JohnHancock.com or via telephone at 888-333-2659.
The merchants represented are not sponsors of the John Hancock Vitality Program or otherwise affiliated with John Hancock or Vitality. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates.
Vitality is the provider of the John Hancock Vitality Program in connection with policies issued by John Hancock. John Hancock Vitality Program rewards and discounts are available only to the person insured under the eligible life insurance policy, may vary based on the type of insurance policy purchased and the state where the policy was issued, are subject to change and are not guaranteed to remain the same for the life of the policy.
The life insurance policy describes coverage under the policy, exclusions and limitations, what you must do to keep your policy inforce, and what would cause your policy to be discontinued. Please contact your licensed agent or John Hancock for more information, costs, and complete details on coverage to help you determine which policy is suitable for your needs. Availability of policies, features, and benefits may vary by state.
Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
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