CareGiver support
John Hancock offers support on how to use the CareGiver app
For providers: Getting started with the CareGiver App
Once access is granted by the insured, follow these steps to register as an Independent Care Provider
Before the Independent Care Provider (ICP) can begin using the CareGiver mobile app to track your care, they must be granted access first. Please note: If you are the Insured please refer to the getting started with CareGiver app as the insured.
Follow these steps to grant access:
1. Check your email for the CareGiver registration invite (valid for 7 days).
2. Create your profile and verify your details.
3. Download the CareGiver app from the App Store or Google Play
4. Log in using your new username and password
Keep in mind
The registration link expires in 7 days. If needed, ask the insured to re-send access.
Insured support
Provider support
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance (U.S.A.) Boston, MA 02216 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life Insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
MLINY041025020-2
Quick Links
Find a Life Insurance form
From personal account info to policy changes and tax reporting, you’ll find the forms and info you need here.
Find a Long-Term Care form
Make agent updates, account changes, authorizations, automatic payments and more.
Visit the Life Insurance claims center
Our claims center has all the forms you need to quickly and efficiently start the claims process and access your benefits.