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CareGiver support


John Hancock offers support on how to use the CareGiver app

For providers: Getting started with the CareGiver App


Once access is granted by the insured, follow these steps to register as an Independent Care Provider

Before the Independent Care Provider (ICP) can begin using the CareGiver mobile app to track your care, they must be granted access first. Please note: If you are the Insured please refer to the getting started with CareGiver app as the insured.

Follow these steps to grant access:


1. Check your email for the CareGiver registration invite (valid for 7 days).
2. Create your profile and verify your details.
3. Download the CareGiver app from the App Store or Google Play
4. Log in using your new username and password

Keep in mind

 

The registration link expires in 7 days. If needed, ask the insured to re-send access.

Insured support

  • Getting started: Granting access
  • Proof of payment
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Provider support

  • Getting started: Registering
  • Signing in to CareGiver
  • Location settings
  • Session reminder calendar
  • FAQs

John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance (U.S.A.) Boston, MA 02216 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life Insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).

 

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